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April 23, 2020 New Feature Release

  • MSP Resources
  • Product Releases

New Feature Release: Customer Identity Verification

Customer Identity Verification

Easily and securely verify your customers identity when they for support using Client Identity Verification.

Client Identity Verification

User Management Updates

  • Create more than one Super admin
  • Restrict access to Admin User Accounts
  • Restrict access to create and delete customers
User Management Updates

New Import User Flow

  • Imported user type is auto detected based on which menu you import users from
  • Standard Users are imported when clicking ‘Import Users’ button from the Standard Users menu
  • Admin Users are imported when clicking Import Users button in Admin Users menu
  • Removed admin toggle switch in Import Users screen
New Import User Flow

Mobile Updates

  • Added support for Customer Identity Verification
  • Fixed issues that cuased user data to be wiped after app update

Server Agent Update

  • Version 2.2.3.
  • Enhancements to self-update installation and Active Directory communication process