Empowering Access, Redefining Privilege.
We’re passionate about providing IT teams with the tools they need to manage access without the complexity.
Our Difference
At CyberQP, we believe security shouldn’t slow you down. We’re passionate about providing IT teams with the tools they need to manage access without the complexity. Our innovative Zero Trust Helpdesk Security Platform reimagines how organizations handle access and protect sensitive information.
From eliminating standing privileges to preventing credential theft, our platform makes sure that users only have the access they need, when they need it. Our commitment to Zero Trust principles means verifying every access request, reducing attack surfaces, and keeping your operations secure and compliant.
But we’re not just about protection – we’re about helping your team work smarter. Our solutions, QGuard for Privileged Access Management and QDesk for End-User Access Management, are designed to streamline processes, reduce ticket volume, and boost productivity.
We know that trust is earned. With SOC 2 Type 2 certification, we uphold the highest standards in security and compliance. Our dedicated team of experts is always ready to support your journey towards a safer, more efficient IT environment.
At CyberQP, we’re not just securing access; we’re redefining it.
Our Values
Empower our people
Own the outcome while embracing collaboration
Trust and be trustworthy
Be humble, kind and celebrate others
Let curiosity drive progress
Leadership
Mateo Barraza
CEO & CO FOUNDER
Jim Jessup
CEO & CO FOUNDER
Carol Kramer
SVP, PEOPLE AND CULTURE
Tieg Bean
VP OF FINANCE
Paul Redding
SVP, CHANNEL MARKETING & COMMUNITY
RaeAnne Turner
SENIOR DIRECTOR OF DEMAND
Chris Brennan
DIRECTOR OF SALES
Stephan Tomecko
DIRECTOR OF CUSTOMER SUCCESS
Kevin Barton
DIRECTOR OF PRODUCT
Get in Touch
We’re happy to answer all your questions.
Community Channels
MSP Geek
Slack Channel: v-quickpass
IT Pool Party
Slack Channel: v-quickpass
Job Openings
Our Commitment
Quickpass Cybersecurity (“CyberQP”) is a rapidly growing venture backed Software as a Service (SAAS) provider of Helpdesk Security Automation and Privileged Access Management (PAM) solutions for the Managed IT Services (MSP) industry. MSPs in 13 countries depend on CyberQP to deliver its critical solutions. CyberQP offers two products: QDesk and QGuard. QDesk empowers help desks by minimizing costly password reset tickets, providing technicians with tools to resolve tickets faster and eliminating social engineering attacks. Meanwhile, QGuard proactively secures MSP sensitive privileged accounts from both external and internal threats and saves time and money with automation. CyberQP HQ is headquartered in Vancouver, British Columbia.
Sales Development Representative (SDR)
The SDR is responsible for building a sales pipeline and managing outbound sales campaigns. This role is a remote role based in Canada and reports to the Manager, SDR Team.
Responsibilities:
• Build a pipeline building through individual’s network, existing customers, and hunting new prospects
• Manage the outbound campaigns to individuals within those assigned accounts and through diligent prospecting, works to create engagement for net-new meetings
• Articulate the CyberQP value proposition
• Excel at cross coordination with multiple stakeholders as this role will involve individuals from departments across the organization including the Account Executive (AE), Marketing, Sales Leadership and C-level leadership
• Work with the AE team to identify new opportunities within target accounts
• Identify champions and key stakeholders within target accounts
• Create highly targeted, multi-channel outbound campaigns
• Create engaging and personalized email communications
• Set qualified meetings for the AE team
• Discover new leads through internet research and social media monitoring/messaging, use tools such as LinkedIn Navigator, X
• Support Outreach’s marketing efforts by assisting in online and other marketing campaigns
• Manage prospecting status, data integrity, and forecasting in CRM
• Achieve and exceed weekly/monthly metrics (meetings, qualified leads, new contacts, etc.)
• Respond to inbound customer interest and develop these accounts to create opportunities
• Be prepared for and contribute to strategic weekly account and progress and meeting statuses
Requirements:
• Experience with prospecting targeted accounts and list building
• The ability to balance competing priorities and keep multiple stakeholders informed on progress
• Discuss and execute prospecting strategies outlined by Account Executive counterpart
• Naturally think on your feet in a conversation and can answer unexpected questions with ease
• Be comfortable in a fast-paced, high-energy environment
• Internal motivation and tenacity are among your strongest traits
• “No” doesn’t stop you – it only makes you think of other ways to go for the “Yes”
• You have a strong passion for sales and sales processes
• Have your teammates back – camaraderie and team spirit is the name of the game around here
• Highly organized and able to adapt to changing priorities
• Confident using programs like Salesforce and LinkedIn
• Technical aptitude- you can learn new programs before and have a knack for picking them up quickly
• A Plus:
o Understanding of IT and Cybersecurity
o Understanding of the Managed Service Provider Market
o Proven record of excelling in an SDR role, ensuring a high volume of qualified opportunities are delivered to the Account Executives on a daily basis
o Previous experience using the Outreach and/or Salesforce platform(s)
Benefits and Perks:
• Competitive salary
• High-quality Health, Dental and Life Insurance
• Paid Time Off (PTO) plus Company Holidays
• A remote position with an optimum work/life balance for staff and their families.
Apply Now
Partner Experience Manager
The Partner Experience Manager plays a key role in ensuring the successful adoption and ongoing satisfaction of our suite of solutions tailored for managed services providers (MSPs).
Responsibilities:
• Manage a portfolio of MSP, Direct and Internal IT Partners who leverage the CyberQP platform and contribute significant MRR to the business.
• Ensure CyberQP Partners take advantage of the full service offering of the platform and surpass expectations at time of delivery.
• Work closely with CyberQP Partners to nurture long-term relationships and drive Partner satisfaction and Partner success.
• Manage full Partner life cycle from initial onboarding to renewal.
• Shape Partner experience and continually raise the bar as CyberQP continues to grow.
• Work closely with Partners to facilitate a sell through process to create continued expansion of the CyberQP product into the Partners client base.
• Outreach duties to Partners include:
• Drive product value for Partner
• Drive adoption, utilization and expansion of product features.
• Identify opportunities to upsell and cross sell products and features.
• Ensure successful onboarding of Partners
• Share product updates and enhancements
• Reset partnerships and re-onboard ‘at risk’ Partners
• Be reactive to support requests and account management requests
• Be reactive to churn requests: Mitigate churn via value add activities, data driven outreach and relationship building/saving
• Be an ambassador for the CyberQP, representing our vision and mission statements.
• Be available to attend occasional industry events when necessary (may require international travel).
• Be accountable for Partner outcomes and KPI delivery.
• Foster a culture of growth and shared success with team members and other departments of CyberQP.
• Consistently raise the bar for Partner outcomes and team performance by following an ethos of continual improvement in the workplace.
Requirements:
• 2+ Years of experience supporting B2B clients in security, technology or professional services organization as a Partner Experience Manager, Technical Account Manager or similar role.
• Exceptional organizational and time management skills.
• Experience working and succeeding as a fully remote employee.
• Ability to build strong relationships with internal stakeholders to represent the interests and requirements of CyberQP.
• Proven ability to convey technical concepts to audiences of varying technical expertise.
• A ‘can-do’ attitude and desire to roll up your sleeves.
• Working knowledge of CRM systems.
Benefits and Perks:
• Competitive salary
• High-quality Health, Dental, Life and Disability Insurance
• Paid Time Off (PTO) plus Company Holidays
• A remote position with an optimum work/life balance for staff and their families.
Apply Now
Sales Engineer
The Sales Engineer plays a key role in the pre-sales process, as well ensuring the successful adoption and ongoing satisfaction of our suite of solutions tailored for managed services providers (MSPs).
Responsibilities:
• Technical/Product representative on sales calls: Deliver presentations to prospect technical/management teams to articulate products and services value proposition.
• Sales discussions: Lead technical sales discussions on screen sharing apps and conference calls.
• Technical expertise: Assist potential customers in leveraging best practices to ensure the highest level of satisfaction while evaluating solutions.
• Onboarding and Implementation: Guide clients through setup and integration, troubleshooting any issues for a smooth transition.
• Proactive Engagement: Reach out to clients to gather feedback, drive satisfaction, and identify utilization trends to collaborate with revenue focused teams
• Product Feedback and Improvement: Collect and analyze customer feedback to improve our product/service continuously.
• Delivering Value: Accelerate time to value of CyberQP solutions post-sale.
• Cross-Functional Collaboration: Collaborate with new business and post-sale revenue teams to ensure alignment on customer needs and drive business growth.
• Training and Education: Conduct product training sessions for customers and team members.
• Customer Advocacy: Represent customer needs within the company and collaborate with relevant teams.
• Technical Documentation: Assist in creating documentation to help customers effectively use the product.
• Platform Utilization and Customer Experience Enhancement: Utilize platform features to enhance customer onboarding and satisfaction.
• Competitive Advantage: Maintain and update internal competitive intelligence while staying ahead on industry trends and competitor strategies to support sales efforts.
Requirements:
• 2-4 years’ experience in client-facing Implementation role and at least 1 years in a Software Sales Engineering role; experience working in the same MSP vendor vertical and/or in an MSP would be highly valuable.
• Proven experience in a high volume, fast paced environment providing technical pre/post-sales support in a vendor or consulting environment.
• Ability to interpret technical requirements and translate them into deployment configurations and best practices.
• Comfortable guiding customers through technical implementations with a consultative approach.
• Excellent analytical and problem-solving skills combined with the ability to provide quick resolution to problems.
• Strong business and sales acumen.
• Experience in working with MSPs and cybersecurity: PAM and PIM market experience a plus.
• Executive level communication skills.
• Working knowledge of a CRM system.
• Strong working knowledge of Microsoft Windows Server environments and Active Directory domain services, including Group Policy, OU structures, and user/group management.
• Hands-on experience with Microsoft Entra ID (Azure Active Directory) including conditional access, identity governance, and hybrid identity configurations.
• Proficient in Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, OneDrive, Intune) including user provisioning and license management.
• Familiarity with hybrid identity models, including Azure AD Connect and federation services.
• Experience with PowerShell scripting for task automation and troubleshooting in Windows environments.
• Understanding of Zero Trust principles and Identity & Access Management (IAM) concepts.
• Strong documentation and communication skills for both technical and non-technical audiences.
• Industry certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator Associate, or CompTIA Security+ are a plus.
• Travel to events and conferences required.
Benefits and Perks:
• Competitive salary
• High-quality Health, Dental and Life Insurance
• Paid Time Off (PTO) plus Company Holidays
• A remote position with an optimum work/life balance for staff and their families.