HELP DESK SECURITY AUTOMATION
Centralized Customer Account Management
Enforce least privilege for your technicians, without losing speed.
Avoid Over-Provisioning Administrator Access Across Your Security Estate
IT teams and managed service providers face a major talent gap. As they scale, they must find a way to secure and manage end user identities, without creating additional cyber risks.
CyberQP Help Desk Security Automation (QDesk) enables Tier 1 technicians and non-technical staff to complete simple tasks that disrupt technician workflows, all while minimizing privileged access to Active Directory, Entra ID, or local admin accounts.
Take Action Directly Within Your Ticketing or ITSM Dashboard
CyberQP is designed to speed up manual help desk processes natively or within a help desk’s IT Service Management (ITSM) or Professional Services Automation (PSA) software.
Technicians can leverage CyberQP’s core capabilities within user interfaces they know, like Datto Autotask, ConnectWise PSA (formerly Manage), and HaloPSA. Take action without context-switching between dashboards.
Save time and money by creating new PSA contacts or matching existing contacts from directly within the CyberQP dashboard for seamless compliance, management, and governance.
Achieve Lower Operational Costs
By reducing the time it takes to resolve these Tier 1 tickets, CyberQP’s Centralized Customer Account Management frees up IT resources, enabling teams to allocate their time and effort towards more strategic initiatives.
Eliminate manual changes across different Microsoft directories, and automate audit logging for user activity, including password expirations and rotations, lockouts, and account status.
Achieve significant cost savings and enable technicians to achieve lower ticket resolution times, enabling service delivery managers to allocate resources and invest in what they need.
Get a Customized Demo
Learn how CyberQP can save your team time and money.