A Brief Look: CyberQP vs Microsoft 365 Self-Serve Password Reset

Posted on Nov 24th 2020

3 min. read

Feature	Quickpass Self-Serve	Microsoft 365 Self-Serve
Resets Active Directory and Office 365 passwords		* Requires Microsoft 365 business premium or Azure AD Premium license for each end-user to support password writeback feature
Notifies end-user when Active Directory accounts are locked
IT Service providers can pre-enroll end-user mobile phone numbers for 2FA		* End-users must go to the Microsoft 365 web site and manually register their mobile phone number, personal recovery email, and/or Microsoft Authenticator
Mobile and Web self-serve app available		* Only web self-serve app available
Verify end-users’s identities when they contact your help-desk with self-serve app
Intuitive and easy user interface so end-users don’t contact the IT help-desk when they can’t figure out the self-serve system