Feature |
Quickpass Self-Serve |
Microsoft 365 Self-Serve |
Resets Active Directory and Office 365 passwords | ![]() |
* Requires Microsoft 365 business premium or Azure AD Premium license for each end-user to support password writeback feature |
Notifies end-user when Active Directory accounts are locked | ![]() |
![]() |
IT Service providers can pre-enroll end-user mobile phone numbers for 2FA | ![]() |
* End-users must go to the Microsoft 365 web site and manually register their mobile phone number, personal recovery email, and/or Microsoft Authenticator |
Mobile and Web self-serve app available | ![]() |
* Only web self-serve app available |
Verify end-users’s identities when they contact your help-desk with self-serve app | ![]() |
![]() |
Intuitive and easy user interface so end-users don’t contact the IT help-desk when they can’t figure out the self-serve system | ![]() |
![]() |