Today’s IT service providers face a major talent shortage. At the same time, they’re also facing a rapidly evolving cyber threat landscape, and more sophisticated threat actors, looking for inexperienced technicians that will accidentally get them the privileged access they need to breach an organization.
So how can today’s help desks prevent impersonation attempts without limiting their productivity?
That’s why CyberQP has partnered with HaloPSA to mitigate risks associated with social engineering attacks, using an integration that brings CyberQP’s leading customer workforce verification to the HaloPSA dashboard and minimizes the amount of context-switching a tech has to do.
Why We Partnered with HaloPSA
Whenever we sat down with our current or prospective partners about how we can improve CyberQP’s Help Desk Security Automation and Customer Workforce Verification, we got one overwhelming piece of feedback:
“We’d love it if you could integrate with HaloPSA. We’re looking to implement them, and we’d love to make sure our techs don’t lose access to what they can do with CyberQP.”
And as we continued to follow up on these requests by researching HaloPSA’s IT Service Management capabilities and connecting with their team, we saw why so many of our partners wanted this integration.
An overwhelming number of MSPs (including our partners) told us they loved how “intuitive,” “fast” etc, the PSA was. And we want to enable partners on the platforms that matter to them.
How This Integration Works
The new integration enables CyberQP partners to verify end user identities from within their HaloPSA dashboard, helping MSPs deter a growing number of social engineering attacks.
“Our collaboration with HaloPSA enables us to offer our partners the capabilities and security they need to drive productivity without generating unnecessary cyber risk.”
What Comes Next?
This is just the beginning. Later this year, we’ll be bringing the full capabilities of our Help Desk Security Automation to our HaloPSA integration to give technicians the tools they need to resolve help desk tickets without over-provisioning administrator access.
Ready to get started? CyberQP Partners using HaloPSA can refer to our Knowledge Base to start configuring their integration, and we invite any help desks using HaloPSA to learn more – our product specialists are on standby to assist you.
