According to research from Statista, Managed Services revenue in the Asia-Pacific (APAC) region is expected to hit a market volume of $2.53 billion USD by 2029. As managed service providers (MSPs) in the region seek to scale their operations to deliver top-notch IT services, they must also account for security risks across their local endpoint deployments and cloud-based environments.
At CyberQP, we keep tabs on evolving compliance requirements and common blockers in a technician team’s workflows in order to develop solutions that are purpose-built to augment productivity and mitigate security risks as an MSP continues to grow, all in one cost-effective solution. Here’s how:
Reduce Your Attack Surfaces with Privileged Access Management (PAM)
As MSPs continue to acquire new customers, they also inherit the administrator accounts and end user identities from their workstations, servers, Active Directory and Microsoft 365 instances. But how can they uncover the residual admin accounts and privileges leftover from their previous IT service provider or from previous internal hires?
Privileged Access Management (PAM) gives your MSP the tools they need to proactively address security risks associated with admin accounts, from Automated Privileged Account Discovery to find unseen privileges. Moreover, security measures like Automated Password Rotations reduce the risks associated with compromised admin credentials, while Passwordless Just-in-Time accounts enable MSPs to add Multi-Factor Authentication (MFA) as a level of security to their technician sign-ins.
As countries in the APAC region continue to implement compliance frameworks like the Essential Eight or the Cyber Essentials framework, MSPs will need to focus more on offering defense-in-depth with their cybersecurity services, now more than ever.
With CyberQP, MSPs can use their admin account telemetry from their PAM partner to assess their identity-based vulnerabilities and ingest this data into their detection and response (EDR/XDR/MDR) solutions to inform their incident response. With a dedicated credential vault, MSPs can also successfully divide the “keys” (credentials) and “map” (IT documentation) to their kingdom and successfully secure or access their credentials in the event of a documentation tool outage.
Moreover, the right Privileged Access Management solution will also help address internal security gaps, such as over-provisioned admin access for technicians, and enable them to align with the Principle of Least Privileges, which calls for techs and support representatives to only have the minimum admin access they need to resolve tickets.
Make the Most of Your Existing Tech Stack with Help Desk Security
CyberQP also enables MSPs in APAC to reduce costs by integrating with their core technology and automating manual and repetitive tasks to free up your technicians for more strategic initiatives.
Our Professional Services Automation (PSA) integrations with ConnectWise PSA, HaloPSA, and Datto Autotask enable you to verify end user identities, unlock accounts, and resolve password reset tickets without leaving your ticketing workflow, saving you time and automating manual changes across Active Directory, Entra ID, Microsoft 365, and other directories that have to occur whenever an end user changes their account. CyberQP’s automated audit logging for password changes and expirations, account lockouts, and end user status also provide a combination of better visibility and reduce the need for detailed manual notes within a ticket. During customer onboarding, our partners also save time and money with CyberQP’s PSA content creation and matching interface.
By reducing the time it takes to resolve these tickets, CyberQP’s Centralized Customer Account Management frees up IT resources, enabling teams to allocate their time and effort towards more strategic initiatives.
Ready to see how MSPs in APAC achieve significant cost savings and improve technician efficiency with CyberQP?
Conclusion
At CyberQP, we believe in empowering MSPs with tools that not only secure but enhance their operational capabilities. Whether you’re looking to reduce risk, streamline your workflow, or scale with your clients’ growing needs, our solutions are crafted to support your success. Start leveraging the power of CyberQP today and see how our cutting-edge solutions can transform your business.
For more information on how CyberQP can provide customized solutions for your MSP, visit our website to sign up for a free demo and catch us in person at DattoCON APAC. Join us in pioneering a safer, more efficient future for IT services across your region.
