As threat actors continue to target help desks, hoping to compromise thousands of end users with one breach, MSP service managers and IT technicians must adapt and respond with scalable frameworks to drive their business and their cybersecurity practices.
At CyberQP, we ensure your Tier 1 technicians can resolve tickets without over-provisioning admin access with PSA integrations, ensuring we support least privileges for your MSP’s staff, and secure your end users.
To talk about our latest strategic partnership to secure MSPs and their customers, Jim Jessup, CyberQP’s Co-Founder and COO sat down with the HaloPSA team for a discussion on our new strategic partnership, which helps our MSP partners reduce the security risks associated with running a help desk without compromising their efficiency.
Brian Milbier, VP of Information Security and Compliance joined our speakers to offer his perspective on actionable frameworks (like the CIS Security Controls and the Information Technology Infrastructure Library (ITIL) framework).
Here’s what you missed:
Why CyberQP and HaloPSA?
Our partnership began in response to an unprecedented level of demand from our mutual partners, as well as help desks we met on the road that expressed interest in migrating to HaloPSA.
MSPs that use CyberQP’s Professional Services Automation (PSA) integration with HaloPSA get access to the combined efforts of both our teams, and the ability to verify end user identities with ease. (At the time of publication, we’re continuing to collaborate on enhancements that will enable technicians to manage end user accounts without leaving their ticketing workflow.)
At CyberQP, we were incredibly excited to join with an emerging industry leader. HaloPSA has gained recognition for developing a PSA platform that keeps an MSP’s security and end user data’s safety in mind. We’re laser-focused on the same goals – to reduce the risks that come with running a help desk, and we’re excited to bring two products designed to help you align with evolving security and compliance requirements.
Navigating the Insurance and Compliance Landscape
Drawing on his previous experience running an MSP, Jim discussed how cyber insurance eligibility and renewal had changed since he co-founded CyberQP. While insurance policies used to be relatively easy to obtain, policies have become difficult to understand and obtain, from cost-restrictive premiums to stricter eligibility requirements. In his time operating as a vendor in the channel, he emphasized how important it is to align with compliance frameworks in order to stay eligible or to renew your cyber insurance policy in 2024 and 2025.
Understanding the ITIL Framework
Aligning with the ITIL framework allows MSPs to transform from mere back-end support to valuable business service partners. The webinar explored how ITIL improves efficiency and predictability in service delivery. Detailed slides covered aspects like incident management, change control, and knowledge management, with insights on how CyberQP’s integration supports these areas.
Exploring the CIS Controls V8 Framework with CyberQP
CyberQP demonstrated how aligning with the CIS Controls V8 framework empowers MSPs to adopt a more proactive security stance. By mapping their products to CIS, CyberQP provides MSPs with actionable information to enhance their managed services offerings and better protect their clients.
Ready to Get Started?
The partnership between CyberQP and HaloPSA offers MSPs a fortified path to secure and efficient help desk operations. By leveraging industry-leading frameworks and expert insights, businesses can stay ahead of emerging threats and deliver exceptional service.
For those who missed the live session, we invite you to connect with CyberQP and HaloPSA to explore how these innovative solutions can transform your help desk operations. Book a demo today and experience firsthand the power of this best-in-class partnership.
