The Complete Guide to Securing Your Helpdesk with Zero Trust

Protect your business where it matters most: at the frontline of IT support.

Helpdesks have become a top target for cyberattacks, with impersonation, phishing, and social engineering threats on the rise.
This guide shows you how to lock down helpdesk operations with a practical, Zero Trust approach—without slowing your team down.

In this eBook, you’ll learn:

Why helpdesks are high-value targets for attackers
The critical vulnerabilities traditional helpdesks face
How Zero Trust principles can eliminate standing privileges and reduce attack surfaces
Steps to transition your helpdesk into a secure, efficient, Zero Trust environment

Key technologies that streamline identity verification, access control, and compliance.

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Why Zero Trust?

Zero Trust is a cybersecurity framework that requires verification at every access point. Our platform enforces least privilege access, ensuring users only have the access they need when they need it. With CyberQP, you can reduce attack surfaces, prevent ransomware, and mitigate credential theft.

CyberQP’s Zero Trust approach eliminates standing privileges by offering secure, time-limited technician access through QGuard and precise end-user elevation and management with QDesk.

QDesk

QGuard provides a comprehensive Privileged Access Management
(PAM) platform designed to eliminate standing privileges and
reduce attack surfaces and streamline access. Technicians are
granted just-in-time access without the need for standing privilege
and credentials for necessary break glass or shared accounts are
automatically rotated to prevent static credentials.

Secure your privileged accounts with confidence using QGuard.

QGuard

QDesk streamlines end-user elevation, identity verification,
password resets, and account management into one powerful
platform. Eliminate standing privileges, verify identities instantly,
and empower users to resolve issues on their own—while IT
handles account tasks effortlessly within their ticketing system.
QDesk boosts security and productivity, transforming your
helpdesk into a seamless, secure experience.

QDesk provides secure, efficient, and compliant end-user access management.

CyberQP redefines Zero Trust Helpdesk Security with leading-edge Privileged Access Management (PAM) and End-User Access Management (EUAM) solutions. Our platform enables secure elevated access for both technicians and end users, along with robust self-serve and identity verification capabilities. Backed by SOC 2 Type 2 certification, we empower IT professionals to eliminate identity and privileged access security risks, enforce compliance, and enhance operational efficiency. Our mission is simple: “Empowering Access, Redefining Privilege” for help desks around the globe. Learn more at https://cyberqp.com/tours/

Protect your help desk, your users, and your business.

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Here are Some Additional Resources You Might Be Interested In

The Security Automation Blueprint for MSPs

Mar 27, 2025 | eBooks

We’re thrilled to announce a powerful new feature in our Privilege Access Management (PAM) Platform at CyberQP—Password Rotation Policies.

Supercharging your Helpdesk: The HaloPSA Integration

Mar 26, 2025 | On-Demand, Webinars

Big changes are coming to HIPAA in 2025, and MSPs who work with healthcare clients need to be ready. The new HIPAA Security Rule eliminates the wiggle room around “addressable” controls and makes critical measures—like access management, MFA, and encryption—non-negotiable. Are your clients ready? More importantly, is your MSP ready to support them?