Feature Update – ConnectWise POD Experience

by Shannon Flaherty | Mar 19, 2025 | Blog Posts, Product Release

Get ready to experience a whole new level of efficiency with our exciting advancements in the CyberQP ConnectWise POD. We’ve made some fantastic improvements to how you manage End User Accounts and perform Identity Verification for your ConnectWise PSA contacts and CyberQP End-User Accounts. Curious to see these changes in action? Check out the video demos below—they’re packed with insights that you won’t want to miss.

Key Enhancements: A Deep Dive into What’s New

Global Search Capability
Quickly locate any end-user account across the platform, allowing faster access to critical information. This enhancement saves valuable time and boosts productivity for your team.

Combined Information Display
Enjoy a unified view of aggregated data, including multiple phone numbers and email addresses from both ConnectWise PSA and CyberQP. This streamlined approach simplifies identity verification and reduces errors.

M365 Authenticator App Push Verification
Enhance security with push verifications initiated directly from within the ConnectWise ticket. This feature strengthens user authentication and prevents unauthorized access.

Introduction of Webhooks
Stay updated with real-time syncing of new email and phone number updates from ConnectWise to CyberQP’s Email and Phone fields. This ensures your data remains accurate and up-to-date.

Improved Interface Design
Experience a sleeker, more intuitive interface with an increased pod height of approximately 660px. This improvement enhances visibility and accessibility for a smoother user experience.

Clear Text Labels
Navigate effortlessly with easy-to-understand text labels on all fields. This change minimizes confusion and boosts operational efficiency.

Enhanced Ticket Notes
Gain more detailed information added to internal ticket notes after every identity verification or directory account action. This improvement aids in better tracking and compliance management.

A Simple Transition

For existing tenants, rest assured that no immediate action is required on your part. We are ensuring a smooth transition without any manual intervention. Newly added ConnectWise integrations will automatically benefit from these enhancements.

At CyberQP, we understand that MSPs rely on the tools they love to keep operations running efficiently. By deepening our integration with ConnectWise, we’re enabling technicians to work smarter, not harder. With the ability to manage identity verification and privileged access from a single pane of glass, MSPs can reduce context switching, save time, and boost productivity. This streamlined approach not only improves efficiency but also strengthens security across your entire customer base.

Need Support?

Our support team is ready to assist you with any questions or guidance you may need. We’re excited for you to experience these improvements and continue to provide top-tier security and efficiency for your MSP operations.

To learn more, visit our Knowledge Base article for detailed setup instructions and insights into our new syncing system.

Thank you for trusting CyberQP to enhance your ConnectWise experience!

What’s Next?

We’re not stopping here. Up next, we’ll be enhancing our Datto Autotask integration to deliver the same seamless experience and efficiency for all CyberQP partners. This upcoming upgrade will focus on streamlining account management, improving identity verification processes, and ensuring real-time data synchronization for a more robust and efficient workflow.

Stay tuned for more updates as we continue to expand our platform’s capabilities and support your MSP operations.

HIPAA’s New Rules Are Coming – What MSPs Need to Know to Protect Clients

by Shannon Flaherty | Mar 7, 2025 | On-Demand, Webinars

webinar

HIPAA’s New Rules Are Coming – What MSPs Need to Know to Protect Clients

Claim Your Spot!

Are Your Clients Ready for the Upcoming HIPAA Changes?

Big changes are coming to HIPAA in 2025, and MSPs who work with healthcare clients need to be ready. The new HIPAA Security Rule eliminates the wiggle room around “addressable” controls and makes critical measures—like access management, MFA, and encryption—non-negotiable. Are your clients ready? More importantly, is your MSP ready to support them?

Event Details:

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Date: March 20, 2025

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Time: 3:00 PM EDT

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Location: Virtual

Claim Your Spot!

Why This Matters to You:

Your healthcare clients are counting on you to keep them compliant, and the updated rules don’t pull any punches. This webinar will cut through the noise and show you:

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What’s Changing: From new access management standards to mandatory encryption, we’ll cover the must-know updates in plain terms.

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Why MSPs Play a Bigger Role Than Ever: As an MSP, you’re more than just tech support—you’re a compliance ally.

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Learn how to level up your services and help clients meet stricter requirements.

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How to Stay Ahead of the Game: We’ll share strategies, tools, and insider tips to position your MSP as a trusted expert in the healthcare space.

Meet our Speakers

Paul Redding

SVP of Channel, CyberQ

CyberQP helps MSPs lock down privileged access and stay ahead of compliance requirements with smart, scalable PAM solutions. Paul knows the challenges MSPs face and will break down exactly how these changes impact you and your clients.

Liam Degnan

HIPAA Expert, Compliancy Group

Compliancy Group has been the go-to for healthcare compliance expertise, helping MSPs stay on the right side of HIPAA regulations. They’ll share real-world insights and practical tips for navigating these updates with confidence.

Joe Macedo

HIPAA Expert, Compliancy Group

Don't Miss Out!

This isn’t just about avoiding fines. It’s about showing your clients that you’re the partner they need to navigate the new rules, avoid breaches, and safeguard patient data. The changes are coming fast—make sure you’re ready.

How Modern MSPs Simplify Onboarding of New Customers

by Shannon Flaherty | Feb 26, 2025 | Blog Posts, Product Release

Simplifying Security with Password Rotation Policies

We’re thrilled to announce a powerful new feature in our Privilege Access Management (PAM) Platform at CyberQP—Password Rotation Policies. This innovation is designed for Managed Service Providers (MSPs) handling privileged account security, especially those managing dozens, hundreds, or even thousands of clients. With CyberQP’s Password Rotation Policies, MSPs can define, manage, and apply password rotation settings across multiple customers from a single dashboard. No more setting up rotation rules individually—now, you can create a policy once and apply it globally.

Why This Matters for MSPs

Save Time & Reduce Manual Work

MSPs can now set it and forget it—define rotation rules once and apply them to multiple customers automatically.
Enhanced Security: With global rotation policies in place, you can ensure that every account adheres to the latest security standards, minimizing vulnerabilities across your client base.
Regulatory Compliance: Many industries require strict compliance with security protocols. Implementing standardized password policies can help you meet these regulations efficiently.
Reduced Risk of Human Error: By standardizing password settings across multiple customers, you minimize the likelihood of inconsistencies and human mistakes that can lead to security breaches.

Key Features of Password Rotation Policies

Global Rotation Policies
MSPs can now create global rotation policies for admin and service accounts. This feature allows you to establish a uniform password rotation schedule that can be applied to multiple customers in just a few clicks, streamlining your management process.
Default Policy for New Customers
Setting a default policy ensures that every new customer account created in CyberQP automatically adheres to your established security standards. This proactive approach simplifies onboarding and strengthens security from the outset.
Standardization Across Customers
By defining consistent rotation settings, you can maintain high security levels across your entire customer base. This uniformity reduces the risk of discrepancies and ensures that every account remains protected.
Streamlined Management for Large MSPs
For MSPs juggling dozens, hundreds or even thousands of customers, this feature is a game-changer. It allows for efficient password management, freeing up your team to focus on delivering exceptional service and support to your clients.

Empowering Your Team

Permissions for managing Password Rotation Policies are limited to admin roles on the QGuard plan, ensuring that only authorized personnel can implement and modify settings. This additional layer of security helps you maintain control over critical account management functions.

Why Choose CyberQP?

The introduction of Password Rotation Policies on CyberQP marks a significant advancement in account security and operational efficiency for MSPs. By centralizing control over password settings, we empower you to safeguard your customers’ accounts while simplifying your operational processes.

Are you ready to elevate your security practices and streamline your account management? Log into your CyberQP account today and implement Password Rotation Policies across your customer base!

For more information, reach out to our support team or visit our documentation. Together, let’s secure the future of your clients and your business.

Stay secure and happy managing!

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CyberQP redefines help desk security through privileged access management, help desk verification, and user privilege elevation. We empower MSPs and IT professionals to eliminate standing privilege risks, enforce compliance, and streamline operations. Committed to “Empowering Access, Redefining Privilege,” CyberQP protects accounts, credentials, and identity verification with innovative, efficient solutions. Learn more at https://cyberqp.com/tours/

How Privileged Access Management (PAM) Protects Against Breaches

by Shannon Flaherty | Feb 26, 2025 | Blog Posts

MSPs manage IT infrastructure for multiple clients, often controlling hundreds—or even thousands—of administrative accounts per customer. With each technician requiring access to critical systems, MSPs frequently rely on shared credentials, creating a massive security risk. If a single account is compromised, it can serve as a gateway for cybercriminals to access an entire network, leading to devastating breaches.

Recent data shows that cyberattacks are becoming more frequent and more sophisticated, making it essential for MSPs to implement strong security measures. CyberQP’s Privileged Access Management (PAM) solutions play a vital role in this defense strategy.

Alarming Statistics

The rise in security breaches is troubling, especially for organizations that rely on MSPs for IT security. We’ve collected insights from industry experts and vendors across the channel. Here are some key statistics to consider:

Cyberattacks have surged by 50% over the past year, with the financial sector being a primary target.

Data breaches now cost businesses an average of $4.35 million, a number that keeps climbing.

80% of breaches involve compromised credentials, highlighting the urgent need for strong access controls.

These figures underscore the pressing need for organizations to improve their cybersecurity practices, and MSPs are in a prime position to lead this effort.

The Role of CyberQP PAM

CyberQP’s PAM solutions enable MSPs to manage and secure privileged accounts, which are often prime targets for attackers. Here’s how CyberQP can enhance your service offerings:

1. Least Privilege Access

CyberQP promotes the principle of least privilege, granting users only the access they need to do their jobs. This approach reduces the risk of unauthorized access and limits potential damage from compromised accounts, giving your clients peace of mind.

2. Real-Time Monitoring and Alerts

With CyberQP, you can provide real-time monitoring of privileged account activity. This feature allows organizations to quickly identify and respond to suspicious behavior, preventing breaches from escalating and ensuring that clients feel secure.

3. Strong Authentication Methods

Since 80% of breaches are linked to compromised credentials, robust authentication is critical. CyberQP integrates multi-factor authentication (MFA) to ensure that only authorized users can access sensitive systems, adding an important layer of security.

4. Automated Password Management

Weak passwords are a common vulnerability. CyberQP automates password management, enforcing strong password policies and regular updates. This helps defend against attacks that exploit weak or reused passwords, which is essential for maintaining client trust.

5. Detailed Audit Trails

CyberQP’s PAM solutions create comprehensive logs of all privileged account activity. These audit trails are invaluable for compliance and assist in investigating security incidents. They also help organizations easily adhere to regulations, reinforcing their overall security.

The Increasing Demand for PAM in 2025

Paul Redding began his career as the CEO of an MSP specializing in clients from highly regulated industries such as healthcare and US Department of Defense supply chain. Following his exit, Paul reemerged as a prominent thought leader and passionate advocate in the IT channel. Leveraging his extensive experience helping organizations navigate and maintain cybersecurity compliance, Paul now collaborates with partners worldwide to help them implement top-tier security practices, streamline support processes by eliminating repetitive tasks, and foster deeper, more profitable client relationships.

Paul Redding

SVP, Channel Marketing and Community

Feature Update: Introducing Granular SSO Controls

by Shannon Flaherty | Jan 20, 2025 | Blog Posts, Product Release

Welcome back to CyberQP’s first Product Update of the year! Our Engineering teams have been hard at work across the holiday season, completing 39 platform and feature enhancements since our last update. This includes several updates to enhance partner security and address bugs.

We’ll be recapping these updates and recognize some of the partners that contributed to these enhancements for the whole CyberQP community.

Support Co-Managed IT and Temporary Staff with SSO Enforcement & Exemptions

As a cybersecurity company, we’ve always taken our partner security seriously.

Our Product and InfoSec teams follow a secure software development lifecycle and partner on penetration tests on major releases. We’ve also supported SSO logins to the CyberQP console since the company’s early days (and introduced mandatory MFA for non SSO-integrated clients).

But we’ve always known that security doesn’t have a “one-size-fits-all” solution. We had partners come to us because they were dealing with M&A, using third-party help desk services, or even offering co-managed IT, saying “I get that SSO is important, but I need to get some folks into CyberQP without constantly adding and removing them from my SSO directory.”

We heard you (yes, all 103 of you!) and that’s why we’re excited to announce that you can now support those co-managed contacts and third-party helpdesk techs with CyberQP – you’ll be able to provision an SSO exemption so they can choose to log in with a username, password, and MFA instead.

Securing Access to Your Team’s Admin Accounts

We’re proud to be offering the SSO enforcement experience our partners need to secure the keys to our partners’ kingdoms – their admin privileges. Our mission is to offer MSPs security with the flexibility they need to stay efficient. With this release, we believe we’ve made a massive step forward in making it easy to provision and manage privileged access, while still helping our partners save time from manually maintaining and monitoring this access themselves.

If you’re ready to get started, you can access setup instructions (and learn about some of the other steps we’re taking to secure your CyberQP deployment) at the CyberQP Knowledge Base.

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