The Complete Guide to Securing Your Helpdesk with Zero Trust

The Complete Guide to Securing Your Helpdesk with Zero Trust

E-BOOK

The Complete Guide to Securing Your Helpdesk with Zero Trust

Protect your business where it matters most: at the frontline of IT support.

Helpdesks have become a top target for cyberattacks, with impersonation, phishing, and social engineering threats on the rise. This guide shows you how to lock down helpdesk operations with a practical, zero-trust approach.

In this eBook, you’ll learn:

  • Why helpdesks are high-value targets for attackers
  • The critical vulnerabilities traditional helpdesks face
  • How Zero Trust principles can eliminate standing privileges and reduce attack surfaces through JIT Access Management
  • Steps to transition your helpdesk into a secure, efficient, Zero Trust environment
  • Key technologies that streamline identity verification, access control, and compliance.

A Zero Trust Helpdesk Security Platform

Zero Trust is a cybersecurity framework that requires verification at every access point. Our platform enforces least privilege access, ensuring users only have the access they need when they need it. With CyberQP, you can reduce attack surfaces, prevent ransomware, and mitigate credential theft.

CyberQP’s Zero Trust approach eliminates standing privileges by offering secure, time-limited technician access through QGuard’s Just-in-Time Access Management and precise end-user elevation management with QDesk.

Zero Trust Access Management

QGuard provides a comprehensive Privileged Access Management (PAM) platform designed to eliminate standing privileges and reduce attack surfaces and streamline access. Technicians are granted just-in-time access without the need for standing privilege and credentials for necessary break glass or shared accounts are automatically rotated to prevent static credentials.

Secure your privileged accounts with confidence using QGuard.

QDesk streamlines end-user elevation, identity verification, password resets, and JIT Admin account management into one powerful platform. Eliminate standing privileges, verify identities instantly, and empower users to resolve issues on their own, while IT handles account tasks effortlessly within their ticketing system. 

QDesk provides secure, efficient, and compliant end-user access management.

 

Enabling Privileged Access and Identity Controls for Compliance

Enabling Privileged Access and Identity Controls for Compliance

Compliance-Ready Security

CyberQP’s Zero Trust Helpdesk Platform helps IT teams and MSPs meet the toughest compliance standards—NIST, HIPAA, CIS, CMMC, without slowing operations. Get built-in tools that simplify audits, reduce risk, and lock down privileged access in every environment. Whether you’re tightening controls for cyber insurance, preparing for an audit, or aiming to strengthen your security posture, our industry-leading solutions and resources will help you align with best practices and reduce risk across your managed environments. Read more…

Product Mapping Guide: CMMC v2.0, NIST SP 800-53 Rev. 5 & CIS Controls v8

Discover how CyberQP’s solutions align with top cybersecurity frameworks including CMMC v2.0, NIST SP 800-53 Rev. 5, and CIS Controls v8. This guide outlines how CyberQP helps organizations meet compliance requirements and strengthen security across access control, audit, and identity management.

MSP Statistics
Blog Post

CMMC vs. FedRAMP (and Why They Matter to IT Professionals)

As the channel prepares for the United States to formally implement the CMMC framework in the near future, IT Teams need to understand where they’re compliant, and how to align with best practices in time.

Are Your Clients Ready for the Upcoming HIPAA Changes?

Big changes are coming to HIPAA in 2025, and MSPs who work with healthcare clients need to be ready. The new HIPAA Security Rule eliminates the wiggle room around “addressable” controls and makes critical measures—like access management, MFA, and encryption—non-negotiable. Are your clients ready? More importantly, is your MSP ready to support them?

HIPAA's new security rules

Get Compliant. See us in Action.

Enabling Privileged Access and Identity Controls for Compliance

CyberQP + CMMC: Enabling Privileged Access and Identity Controls for Compliance Overview

CyberQP is a purpose-built Privileged Access Management (PAM) platform designed to help Managed Service Providers (MSPs) and IT professionals strengthen security, streamline workflows, and ensure compliance. By deploying the full CyberQP solution, partners can directly support the enforcement of several CMMC (Cybersecurity Maturity Model Certification) practices, especially those related to Access Control, Identification & Authentication, and Audit & Accountability.

This document outlines the specific CMMC practices that CyberQP helps enforce when fully implemented.


1. Access Control (AC) CyberQP enforces strong access controls across privileged and end-user environments.
CMMC PracticeHow CyberQP Helps: AC.L1-3.1.1CyberQP identifies authorized users, limits system access, and enforces least privilege through Just-in-Time privileged access, credential management, and account restrictions.AC.L1-3.1.2Role-Based Access Controls (RBAC) and centralized account management prevent unauthorized access and ensure appropriate access levels.AC.L2-3.1.5Time-limited and role-specific access ensures separation of duties and reduces risk of privilege abuse.AC.L2-3.1.6CyberQP enforces least privilege and provides oversight of accounts with elevated permissions.AC.L2-3.1.7Automated disabling of accounts and temporary access control prevent misuse of non-organizational accounts.

2. Identification and Authentication (IA) CyberQP ensures only verified identities are granted access through passwordless methods and multi-factor authentication.
CMMC PracticeHow CyberQP Helps: IA.L1-3.5.1CyberQP verifies user identities via push-based MFA, codes via SMS/email, or mobile app.IA.L1-3.5.2Enforces unique identification and tracking of all users, especially privileged users.IA.L2-3.5.3Centralized identity verification prevents shared credentials and enforces accountability.IA.L2-3.5.4MFA integration with Microsoft Authenticator and CyberQP app ensures secure login processes.IA.L2-3.5.6Eliminates default passwords through automated password rotation and vault protection.

3. Audit and Accountability (AU) CyberQP provides full visibility and audit trails for forensic analysis and compliance validation.
CMMC PracticeHow CyberQP Helps: AU.L2-3.3.1Maintains complete audit trails for privileged account access, actions, and expiration.AU.L2-3.3.2Logs privileged access and creates automated reports to support incident investigations.AU.L2-3.3.5Secure technician vault enables tracking of all actions performed by individual users.

4. System and Information Integrity (SI) CyberQP enhances security monitoring and account oversight to prevent misuse.
CMMC Practice How CyberQP Helps: SI.L2-3.14.1Monitors privileged accounts for anomalies and alerts on suspicious access behavior.SI.L2-3.14.6Facilitates rapid identification and disabling of accounts in the event of compromise.

CyberQP empowers MSPs and IT providers to meet essential CMMC requirements by enforcing least privilege, securing credentials, verifying user identities, and maintaining audit readiness. As a channel-first, MSP-focused PAM solution, CyberQP is a powerful ally in preparing for and maintaining CMMC compliance. 

 

How IT and Security Leaders Can Safeguard Their JIT Admin Access

How IT and Security Leaders Can Safeguard Their JIT Admin Access

e-book

How IT and Security Leaders Can Safeguard Their JIT Admin Access

Privileged accounts are prime targets for threat actors and a single compromised credential can jeopardize every client you support. In our expert guide, we break down why securing admin access is mission critical for your business.

Secure the Keys to Your Kingdom: How to Safeguard JIT Admin Access

In this guide, you’ll learn:

  • Why privileged accounts are central to modern attack chains

  • How identity security controls like password rotation, JIT access management, and account discovery protect your team and clients

  • The impact of poor privileged access practices on compliance, cyber insurance, and customer trust

  • How PAM helps IT Teams reduce friction, scale operations, and grow revenue

  • What CyberQP’s purpose-built approach to PAM means for your bottom line

Cyber insurance<br />

Safeguard Your Stack. Streamline Your Services.

Which of the following contributed to the compromise, or suspected compromise, of your organization’s workforce accounts or credentials?

Cyber Attack Statistics

Why Privileged Access Matters More Than Ever

Privileged accounts give attackers elevated access to sensitive systems, and when technicians hold the keys to many environments, they become high-value targets. “Privileged accounts are a crucial stage in modern attack chains,” and can be the foothold threat actors use to move laterally and exfiltrate data.

Cybersecurity Partner Services

Did you know?

Privilege escalation vulnerabilities remain the #1 type of vulnerability in Microsoft devices and software -BeyondTrust and GovInsider.

Discover why IT teams of all sizes should be prepared to implement privilege access controls and begin following the principle of Least Standing Privilege.

MSP Statistics

Take Control of Privileged Access, Before Someone Else Does.

    CyberQP Product Mapping: CMMC, NIST, CIS Controls v8

    CyberQP Product Mapping: CMMC, NIST, CIS Controls v8

    Product Mapping

    CMMC v2.0, NIST SP 800-53 Rev. 5 & CIS Controls v8

    This guide outlines how CyberQP helps organizations meet compliance requirements and strengthen security across access control, insurance audits, and identity management.

    Just Released: CyberQP's Product Mapping Guide

    Looking to streamline your compliance journey and strengthen your cybersecurity posture? Our Product Mapping Guide is your go-to resource.

    Whether you’re preparing for audits, securing DoD contracts, or improving internal security standards, this guide shows how CyberQP helps you meet key controls across access management, audit logging, incident response, and more. Download the guide today and take the guesswork out of compliance.

    MSP Incident Insights

    Aligning to Cybersecurity Best Practices

    CMMC v2.0 Control Families

    The CMMC v2.0 framework consists of controls organized into 14 distinct control families. These controls provide a framework for organizations to follow to enhance their security posture and mitigate cyber threats. They cover a wide range of security areas, including controls related to access control, incident response, system and information integrity, risk management, and more.

    MSP Statistics

    What is NIST SP 800-53 Rev. 5?

    This update to the National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 Revision (Rev.) 5 addresses the Defense Science Board’s (DSB) recommendations by adopting a proactive, systematic approach to developing and providing comprehensive safeguarding measures for a wide range of computing platforms.

    The NIST SP 800-53 Rev. 5 framework consists of 1,189 controls organized into 20 distinct control families. These controls provide a framework for organizations to follow to enhance their security posture and mitigate cyber threats.

    MSP Statistics

    Did you know?

    The Center for Internet Security maintains a list of 18 cybersecurity controls organizations can implement to protect their systems and data. These controls provide a framework for organizations to follow to enhance their security posture and mitigate cyber threats. CyberQP helps IT Professionals achieve the safeguards highlighted in green below.

    MSP Statistics

    Get the Guide. See the Proof.

    CyberQP doesn’t just help with compliance, we crush it. This guide shows exactly how our platform maps to critical controls in CIS, NIST, and CMMC. Download now and see how we simplify compliance and strengthen your security posture in one move.