Introducing The Future of Zero Trust Helpdesk Security: Meet the Comprehensive CyberQP Platform

Introducing The Future of Zero Trust Helpdesk Security: Meet the Comprehensive CyberQP Platform

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Introducing The Future of Zero Trust Helpdesk Security: Meet the Comprehensive CyberQP Platform

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When I heard this, I knew immediately how excited this one is going to make many of our partners. CyberQP has just launched its game-changing Zero Trust Helpdesk Security Platform, designed to tackle one of the biggest challenges in IT security: managing all the layers of privileged and end-user access without the headache. 

Let’s face it: cyber threats are getting smarter. Bad actors today are using sophisticated social engineering attacks like Vishing and impersonation to circumvent traditional cybersecurity tools. But with CyberQP’s platform, companies can lock down access, boost productivity, and rest easier knowing their systems are secure. 

A Powerful Duo: QGuard + QDesk

At the heart of this new platform are two powerful tools: QGuard and QDesk. 

QGuard is your go-to solution for Privileged Access Management (PAM). It eliminates standing privileges, reduces the risk of credential-based attacks, and ensures technicians get only the access they need—when they need it. No more passwords to steal or stale admin accounts floating around.

QDesk takes End-User Access Management (EUAM) to the next level. It simplifies identity verification, manages password resets, and streamlines secure access for end users. Best part? It integrates seamlessly with your existing PSA tools like ConnectWise and Autotask.  

End-User Elevation: A Game Changer

We get it—sometimes end users need admin access to get their jobs done. But granting full, unrestricted access? That’s a risk no one wants to take. That’s where End-User Elevation comes in. With this new feature, end users can request time-limited, process-based admin access that’s automatically revoked once they’re done. Technicians can approve just the applications or installations that require elevation, keeping security intact. 

  • Auto Approval Rules Engine: Customize automatic approvals for trusted applications.
  • Process-Based Elevation: Approve only what’s necessary without exposing the whole system.
  • Audit Logs: Maintain complete visibility with detailed records of all elevation requests.

Why Zero Trust Matters

The CyberQP platform is built with Zero Trust principles at its core. That means no one is trusted by default—every request is verified, every action is logged, and access is always limited to the bare minimum required. 

This approach drastically reduces the attack surface, preventing ransomware attacks, credential theft, and other malicious activities. 

See It In Action

Ready to experience a more secure, efficient helpdesk? CyberQP’s Zero Trust Helpdesk Security Platform is available now. Say goodbye to standing privileges and hello to smarter, safer access management. 

Book a Demo and see how we’re redefining privilege management.

Paul Redding

Paul Redding

SVP, Channel Marketing and Communities

Paul Redding began his career as the CEO of an MSP specializing in clients from highly regulated industries such as healthcare and US Department of Defense supply chain. Following his exit, Paul reemerged as a prominent thought leader and passionate advocate in the IT channel. Leveraging his extensive experience helping organizations navigate and maintain cybersecurity compliance, Paul now collaborates with partners worldwide to help them implement top-tier security practices, streamline support processes by eliminating repetitive tasks, and foster deeper, more profitable client relationships.

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Insider Threats

 When a threat actor launches a credential stuffing attack, MSPs can use QGuard Pro to reduce or eliminate the amount of time a privileged account is vulnerable for, with rotating credentials, Just-in-Time access, and Passwordless MFA logins.

How IT and Security Teams Can Build A PAM Strategy:

CyberQP is prepared to help MSPs and help desks meet these cyber insurance requirements, prepare for discussions with cyber insurance providers, and have conversations about why their end users need to adopt proactive security measures. Using QGuard Pro, CyberQP Partners can issue unique Just-in-Time accounts per technician to replace persistent admin accounts and only offer privileged access when a technician needs it.

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MSPs can also go one step further with Passwordless JIT Access for Technicians, which enables MSPs to secure their endpoints and servers by adding a dedicated MFA challenge and eliminating password interactions. Achieve a competitive edge in compliance management. Technicians can also use the CyberQP dashboard to enforce a culture of accountability with clean audit logs.

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      With EDR, XDR, and MDR solutions becoming the norm, threat actors evolved beyond the traditional attack surfaces of compromising specific endpoints, servers, or cloud workloads. While these attacks haven’t stopped (ransomware and business email compromise remain the two leading attack vectors, according to NetDiligence), cyber criminals have expanded their focus to a more vulnerable attack sector: compromised, stale, and reused credentials

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        Access Control (AC):

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