CyberQP Solutions:
Challenges
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Credential Management: Needed stronger control over privileged accounts and
password rotations.Compliance Pressure: Manual documentation made audits and cyber insurance requirements difficult.
Support Dependability: Required a partner that could deliver both innovation and reliable assistance.
Results
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Seamless Integration: Automated password rotations through IT Glue enable technicians to work without delay.
Compliance Made Simple: Just-in-Time Access and audit trails prove accountability and meet strict frameworks.
Trusted Partnership: Responsive support and ongoing improvements ensure efficiency and security.
Since 2018, Pileus Technologies has helped businesses scale through reliable IT services and 24/7/365 support. As its client environments grew more complex, Pileus Technologies needed a way to secure privileged accounts, streamline technician access, and meet strict compliance demands.
That’s where CyberQP came in. With Just-in-Time Access, passwordless authentication, and automated credential rotation, CyberQP provides Pileus Technologies with the enterprise-grade security and efficiency necessary to keep clients productive and protected.
Seamless Integration into Any Tech Stack
CyberQP’s ability to integrate with existing platforms made the transition easy for Pileus Technologies. Through its IT Glue integration, password rotations are automatically generated and updated, giving technicians immediate access without creating new management overhead.
“We are integrated with IT Glue. When passwords are rotated, they are generated by IT Glue, so our staff has the necessary access. CyberQP is a great product, and I believe it fits into anyone’s stack. I would recommend giving it a try and going for it.”
— John Douglass, President, Pileus Technologies
Simplifying Compliance and Strengthening Reporting
CyberQP enables technicians to create active accounts only when needed, with detailed reporting and audit trails that verify every action. This eliminates the burden of manual documentation and ensures full accountability.
Douglass explained, “Having our techs be able to create an account and to be able to have it active at the time that they need it, and then having the reporting to be able to back up that account, that was only active during that time, is absolutely huge.”
That level of accountability extends beyond access.
CyberQP’s Zero Trust Helpdesk Security Platform automatically rotates passwords, enforces Just-in-Time Access, and generates detailed audit logs, all of which align with compliance frameworks like NIST, HIPAA, CIS, and CMMC. Instead of relying on manual documentation or guesswork, the platform enables Pileus Technologies to prove compliance and meet cyber insurance requirements with confidence.
Full Support, Every Step of the Way
Beyond the platform itself, the partnership is defined by responsiveness and trust. CyberQP’s support is always available, ensuring challenges are resolved quickly and effectively. Douglass shared, “We have not struggled one bit with getting the assistance we need to solve a problem.”
That commitment reinforces the value of CyberQP as more than just a security solution; it’s a partner that continuously delivers innovation, reliability, and expertise. Summing up the experience, Douglass added, “CyberQP is absolutely fabulous, and if you’re not using it, you need to be.”
With seamless integration, simplified compliance, and unwavering support, CyberQP empowers Pileus Technologies to deliver secure, scalable IT services that help clients grow confidently.