The Complete Guide to Securing Your Helpdesk with Zero Trust
Protect your business where it matters most: at the frontline of IT support.
Helpdesks have become a top target for cyberattacks, with impersonation, phishing, and social engineering threats on the rise.
This guide shows you how to lock down helpdesk operations with a practical, zero-trust approach.
In this eBook, you’ll learn:
- Why helpdesks are high-value targets for attackers
- The critical vulnerabilities traditional helpdesks face
- How Zero Trust principles can eliminate standing privileges and reduce attack surfaces
- Steps to transition your helpdesk into a secure, efficient, Zero Trust environment
- Key technologies that streamline identity verification, access control, and compliance.
A Zero Trust Helpdesk Security Platform
Zero Trust is a cybersecurity framework that requires verification at every access point. Our platform enforces least privilege access, ensuring users only have the access they need when they need it. With CyberQP, you can reduce attack surfaces, prevent ransomware, and mitigate credential theft.
CyberQP’s Zero Trust approach eliminates standing privileges by offering secure, time-limited technician access through QGuard and precise end-user elevation and management with QDesk.
QDesk streamlines end-user elevation, identity verification,
password resets, and account management into one powerful
platform. Eliminate standing privileges, verify identities instantly,
and empower users to resolve issues on their own, while IT
handles account tasks effortlessly within their ticketing system.
QDesk boosts security and productivity, transforming your
helpdesk into a seamless, secure experience.
Secure your privileged accounts with confidence using QGuard.
QGuard provides a comprehensive Privileged Access Management
(PAM) platform designed to eliminate standing privileges and
reduce attack surfaces and streamline access. Technicians are
granted just-in-time access without the need for standing privilege
and credentials for necessary break glass or shared accounts are
automatically rotated to prevent static credentials.
QDesk provides secure, efficient, and compliant end-user access management.
Here are Some Additional Resources You Might Be Interested In
Why EUE Belongs in Your Helpdesk Stack
Struggling with tool sprawl? Learn why combining Privileged and End-User Access Management under one platform simplifies workflows, strengthens security, and reduces helpdesk friction.
Enabling Privileged Access and Identity Controls for Compliance
Learn about CyberQP’s purpose-built Privileged Access Management (PAM) platform, designed to help Managed Service Providers (MSPs) and IT professionals strengthen security, streamline workflows, and ensure compliance.
CyberQP + CMMC: Enabling Privileged Access and Identity Controls for Compliance Overview
CyberQP is a purpose-built Privileged Access Management (PAM) platform designed to help Managed Service Providers (MSPs) and IT professionals strengthen security, streamline workflows, and ensure compliance.