QDesk

IT teams and managed service providers face a major talent gap. As they scale, they must find a way to secure and manage end user identities, without creating additional cyber risks.

CyberQP Help Desk Security Automation (QDesk) enables Tier 1 technicians and non-technical staff to complete simple tasks that disrupt technician workflows, all while minimizing privileged access to Active Directory, Entra ID, or local admin accounts.

CyberQP makes it easy for IT staff to send a password reset link and detailed instructions to end users via email or SMS. Alternatively, end users can use the Quickpass mobile app to get back online, reducing technician workloads and streamlining tedious workflows.

CyberQP is designed to speed up manual help desk processes natively or within a help desk’s IT Service Management (ITSM) or Professional Services Automation (PSA) software.

Technicians can leverage CyberQP’s core capabilities within user interfaces they know, like Datto Autotask, ConnectWise PSA (formerly Manage), and HaloPSA. Take action without context-switching between dashboards.

Save time and money by creating new PSA contacts or matching existing contacts from directly within the CyberQP dashboard for seamless compliance, management, and governance.