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Feature Update – ConnectWise POD Experience

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Feature Update

March 19, 2025

Read Time: 5 Minutes

Featured Product Tours:

Passwordless JIT

Help Desk Security Automation

Customer Identity Verification

MSP Insights

Get ready to experience a whole new level of efficiency with our exciting advancements in the CyberQP ConnectWise POD. We’ve made some fantastic improvements to how you manage End User Accounts and perform Identity Verification for your ConnectWise PSA contacts and CyberQP End-User Accounts. Curious to see these changes in action? Check out the video demos below—they’re packed with insights that you won’t want to miss.

 

Key Enhancements: A Deep Dive into What’s New

Global Search Capability
Quickly locate any end-user account across the platform, allowing faster access to critical information. This enhancement saves valuable time and boosts productivity for your team.

Combined Information Display
Enjoy a unified view of aggregated data, including multiple phone numbers and email addresses from both ConnectWise PSA and CyberQP. This streamlined approach simplifies identity verification and reduces errors.

 M365 Authenticator App Push Verification
Enhance security with push verifications initiated directly from within the ConnectWise ticket. This feature strengthens user authentication and prevents unauthorized access.

Introduction of Webhooks
Stay updated with real-time syncing of new email and phone number updates from ConnectWise to CyberQP’s Email and Phone fields. This ensures your data remains accurate and up-to-date.

Improved Interface Design
Experience a sleeker, more intuitive interface with an increased pod height of approximately 660px. This improvement enhances visibility and accessibility for a smoother user experience.

Clear Text Labels
Navigate effortlessly with easy-to-understand text labels on all fields. This change minimizes confusion and boosts operational efficiency.

Enhanced Ticket Notes
Gain more detailed information added to internal ticket notes after every identity verification or directory account action. This improvement aids in better tracking and compliance management.

A Simple Transition

For existing tenants, rest assured that no immediate action is required on your part. We are ensuring a smooth transition without any manual intervention. Newly added ConnectWise integrations will automatically benefit from these enhancements.

At CyberQP, we understand that MSPs rely on the tools they love to keep operations running efficiently. By deepening our integration with ConnectWise, we’re enabling technicians to work smarter, not harder. With the ability to manage identity verification and privileged access from a single pane of glass, MSPs can reduce context switching, save time, and boost productivity. This streamlined approach not only improves efficiency but also strengthens security across your entire customer base.

Need Support?

Our support team is ready to assist you with any questions or guidance you may need. We’re excited for you to experience these improvements and continue to provide top-tier security and efficiency for your MSP operations.

To learn more, visit our Knowledge Base article for detailed setup instructions and insights into our new syncing system.

Thank you for trusting CyberQP to enhance your ConnectWise experience!

What’s Next?

We’re not stopping here. Up next, we’ll be enhancing our Datto Autotask integration to deliver the same seamless experience and efficiency for all CyberQP partners. This upcoming upgrade will focus on streamlining account management, improving identity verification processes, and ensuring real-time data synchronization for a more robust and efficient workflow.

Stay tuned for more updates as we continue to expand our platform’s capabilities and support your MSP operations.

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