End User Access Management (EUAM)
End-User Elevation
Enforce Least Privilege and Strengthen Defenses Against Lateral Movement & Malware
Features:
User Elevation: Grant temporary time-based admin access to power users / on prem IT staff for complex tasks that require user context permissions.
Process Elevation: Authorize only the process, software installation or system configuration change to enforce least privilege.
Rules and Auto-Approval Engine: Create new or save previous on-demand elevation requests as rules so future requests can be automatically approved without technician intervention quickly and securely.
Just-in-Time Access: Provide admin access only when needed.
Zero Standing Privilege: Eliminate always-on admin accounts to reduce attack surfaces.
Least Privilege: Ensure users have only the access they need, nothing more.
Automatic Reversion: Permissions automatically reset to standard after use, minimizing lingering security risks.
Value Adds
24/7 Frictionless Support
Deliver fast, secure admin access without disrupting operations.
Enhanced Security
Prevent unauthorized access and reduce the risk of privilege abuse.
Increased Efficiency
Automate access control to reduce help desk workload and response times.
End-User Identity Verification
Prevent impersonation and social engineering attacks.
Verify end-user identities quickly and securely using multiple methods:
- SMS (Code)
- Email (Code)
- CyberQP Co-Brandable Mobile App (Push Notification)
- Microsoft Authenticator (Push Notification)
- Duo (Coming Soon)
Verify identities directly from the CyberQP Dashboard or through PSA integrations like Halo PSA, ConnectWise PSA, and Datto Autotask for a single pane of glass experience.
Enhanced Security
Implement Zero trust by verifying the identity of all end-users contacting your helpdesk with an automated audit trail. Protect your helpdesk and don’t fall victim to social engineering attacks from bad actors pretending to be end-users or IT personnel requesting for their passwords and/or MFA to be reset.
Flexible Verification
Provide multiple options to verify end-users to ensure it can be used in any situation. Also, leverage more secure push to verify methods using tools end-users already have such as Microsoft Authenticator or a brandable mobile app from CyberQP.
Improved User Experience
Fast, hassle-free identity verification ensures end-users don’t get frustrated when they call for support while trying to abide by new security controls.
End-User Account Management
Secure, Efficient and Automated
Take the hassle out of account management tickets with powerful, user-friendly features:
Reset Passwords: Instantly reset a user’s password or send them a password reset link to do themselves when they forget their password or its expired.
Unlock Accounts: Resolve frustrating account lockout tickets in seconds.
Enable/Disable Accounts: Quickly disable an account in the event of a security breach or employee termination or enable the account with a single click.
Monitor Account Status: Easy access to view user account and password expiry status in real-time.
PSA Integration: Get that single pane of glass with direct access to features directly in service tickets. Integrates with Halo PSA, ConnetWise PSA, and Datto Autotask.
Centralized Account Management
Perform essential account management and support tasks for Active Directory, Microsoft 365/Entra ID and Local Windows Accounts all in one place without having to spend time and jumping through hoops connecting to each system separately.
Faster Resolution
Resolve end-user account management and password reset tickets faster so technicians can be more efficient and achieve lower operational cost while keeping end-users happy they can get back to work quicker.
Automate Management
Solve account management tickets faster without having to remotely connect to Active Directory, windows endpoints or Microsoft 365/Entra ID admin centers and eliminate manual tasks and reduce workload
Secure Access
Enforce least privilege for your Tier 0/1 technicians by providing essential account management features directly in PSA service tickets without Over-Provisioning Administrator Access to Active Directory, Microsoft 365/Entra ID and Local Admin accounts.
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Simplify Access, Strengthen Security, Empower Your Technicians and End Users, all from one platform.
