Zero Trust Platform Frequently Asked Questions
General
What is CyberQP?
CyberQP An easy-to-use Zero Trust solution for help desk security that combines two powerful features: Privileged Access Management (PAM) and End-User Access Management (EUAM). We are an industry disrupter, reshaping the way help desk systems and data are protected. CyberQP equips MSPs and IT professionals with security solutions to protect privileged accounts and credentials, simplify end-user identity verification, and empower their users with privilege elevation. Through comprehensive help desk automation, we remove the risk of standing privilege, boost compliance, and improve operational efficiency. Above all, CyberQP is committed to its mission: Empowering Access, Redefining Privilege.
Did you previously go by Quickpass?
Yes, CyberQP was formerly known as Quickpass.
Who can benefit from CyberQP's Platform?
CyberQP is ideal for IT teams and Managed Service Providers (MSPs) with Help Desks.
Is there a free trial?
We do not offer free trials.
Product
What services does CyberQP offer?
An easy-to-use Zero Trust solution for help desk security that combines two powerful features: Privileged Access Management (PAM) and End-User Access Management (EUAM). CyberQP enhances help desk security by controlling privileged access, verifying user identities, and allowing secure privilege adjustments.
What RMMs do you work with?
We have pre-built scripts for popular RMMs like ConnectWise Automate and DattoRMM, but can work with any MSP RMM. We do not depend on the RMM to stay online, it is solely used to deploy agents, which can also be done using PowerShell.
Can you work with other password managers?
Typically, our partners prefer to separate their day-to-day password management from their privileged credentials. With that in mind, we do not integrate with end user password managers and encourage MSPs to store their customers’ privileged credentials in a secure, technician-only vault like CyberQP Password Manager.
Do you have a knowledge base for your integrations?
We have an extensive knowledge base with documentation on all of our 3rd party integrations.
Does CyberQP integrate with all PSAs?
We integrate with specific PSAs and guide our list based on the engineering roadmap and community voting. MSPs can still use CyberQP even if a specific integration is not built for your PSA. We often recommend MSPs using a PSA we do not integrate with to use SSO for their PSA and CyberQP for ease of switching between applications.
Does CyberQP store my passwords?
IT teams have the option to store their administrator credentials in the encrypted CyberQP Technician Vault. Our platform also supports documentation solutions such as IT Glue and Hudu. With these third-party integrations, CyberQP will not store these passwords, but support rotations and update the repository of your choice.
Does CyberQP store my passwords?
IT teams have the option to store their administrator credentials in the encrypted CyberQP Technician Vault. Our platform also supports documentation solutions such as IT Glue and Hudu. With these third-party integrations, CyberQP will not store these passwords, but support rotations and update the repository of your choice.
What happens if my documentation tool is offline?
Before a password is automatically rotated, CyberQP will check to see if the place of storage is online. If your documentation tool is offline, CyberQP will not run the password rotation.
Pricing
Do you give volume discounts?
Yes, we offer discounts based on the number of licenses purchased per sku.
Do you offer discounts for bundling products?
Buying products in bundles will typically save you about 20%. All bundled skus are priced lower than buying the products separately.
Is there any preferred pricing for peer groups?
We have agreements with many industry peer groups. Check with your group or a member of the CyberQP team to see if an agreement is in place with your peer group.
What currencies do you accept?
Our prices are in USD and CAD.
What forms of payment do you accept?
We accept credit card for monthly billing. If you would like to pay annual up-front, we will accept bank transfer and can often provide a discount for doing so.
Platform Fundamentals
What is a Zero Trust Helpdesk?
A Zero Trust Helpdesk protects organizations from internal and external threats by verifying the identities of individuals who call into the help desk in less than 30 seconds.
What is a Standing Privilege?
Standing Privilege refers to admin accounts that are always enabled, even when not in use. These accounts provide persistent, always-on privileged access.
What are some examples of Managed Service Provider (MSP) admin accounts?
- Shared admin accounts
- Dedicated tech admin accounts
- Domain Admins / Global Admins / Local Admins
What is Just-In-Time (JIT) Privileged Access?
JIT Privileged Access is a use case of Zero Standing Privilege. It involves creating admin accounts on the fly with the least privilege necessary for the job and disabling them when not in use. Typically, this includes:
- A reason for access
- A time frame for access
- The least privilege necessary to perform the task
What are the best practices for managing privileged accounts?
- Rotate passwords frequently
- Enforce Multi-Factor Authentication (MFA) with device registration
- Minimize the number of accounts with standing privilege
- Implement the principle of least privilege
- Use dedicated privileged accounts for each technician
- Avoid shared accounts where possible
- Maintain a process to grant/revoke privilege access
- Keep an inventory of all privileged accounts
What is Endpoint Privileged Management?
Endpoint Privileged Management involves automating tasks and managing privileged, admin, and service accounts across environments.
What does the Principle of Least Privilege (PoLP) entail?
The Principle of Least Privilege (PoLP) ensures that users are granted the minimum levels of access necessary to perform their job functions.
What is a Just-in-Time Account?
Just-in-Time Accounts are created and provisioned on-demand when technicians need them, utilizing leading-edge security measures and eliminating standing privilege.
How can MSPs manage privileged admin accounts across environments?
MSPs can automate tasks and manage privileged, admin, and service accounts across various environments to enhance security and efficiency.
What is Azure Active Directory Password Syncing?
Azure Active Directory Password Syncing allows users to set up a single login and password that automatically syncs across Azure Active Directory (AD), Office 365, and local accounts.
How does Privileged Account Management empower MSPs?
Privileged Account Management allows MSP technicians to manage and control who has privileged access for specified periods of time.
What is End to End Help Desk Automation?
End to End Help Desk Automation helps MSPs eliminate their most costly help desk tickets and empowers technicians of all skill levels to resolve tickets quickly.
How can organizations monitor changes to critical accounts?
Organizations can gain full transparency into privileged accounts, including account creation, disabling, deletion, and password changes.
What is Self-Service Password Reset?
Self-Service Password Reset enables end users to quickly, easily, and securely reset their passwords, potentially eliminating up to 95% of password reset tickets.
What is Cyber Grade Vault?
Cyber Grade Vault allows MSPs to store, share, and access passwords with appropriate permissions while safeguarding against threats.
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