Privileged accounts give attackers elevated access to sensitive systems, and when technicians hold the keys to many environments, they become high-value targets. “Privileged accounts are a crucial stage in modern attack chains,” and can be the foothold threat actors use to move laterally and exfiltrate data.

Privilege escalation vulnerabilities remain the #1 type of vulnerability in Microsoft devices and software -BeyondTrust and GovInsider.

Discover why IT teams of all sizes should be prepared to implement privilege access controls and begin following the principle of Least Standing Privilege.

Password reset tickets amount to 20-30% of all help desk support tickets and cost up to $75 per incident! The right password reset tool will put the power to get back online in an end user’s hands and use modern security measures (such as biometric authentication) to eliminate frustrating phone calls and deter impersonation attacks. Moreover, a self-service experience will enable MSPs to resolve password reset tickets ten times faster.

Despite (or perhaps because) of the challenges SMB customers face today, IT Businesses are growing steadily in the face of economic headwinds. Researchers believe that these businesses that have survived and thrived in this landscape demonstrated flexibility and ability to drive efficiency with their offering, whether by offering co-managed IT for their clients or by adopting more flexible payment terms.

We project that IT Teams that focus on optimizing their ROI from their existing solutions with automations or integrations between existing tools will be more prepared to assess their cyber risks and prepare for changes to compliance frameworks or best practices. Specifically, we project that teams with the technology to manage privileged access without expanding attack surfaces will be best-positioned

As threat actors create more elaborate phishing pages and integrate AI into their attacks, IT Technicians and security analysts will need to adopt verification technology that can deter these impersonators calling helpdesks and support systems.

Privilege escalation vulnerabilities remain the #1 type of vulnerability in Microsoft devices and software -BeyondTrust and GovInsider.

Discover why MSPs and IT teams of all sizes should be prepared to implement privilege access controls and begin following the principle of Least Standing Privilege.

On October 29th, 2024, Microsoft issued reports on Russian state-sponsored threat actors sending highly targeted spear-phishing emails to thousands of targets based in the government and other sectors. In these campaigns, the malicious actors impersonated Microsoft employees and created social engineering lures based on AWS.