How An MSP Stopped a Healthcare Breach with CyberQP

How An MSP Stopped a Healthcare Breach with CyberQP

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How An MSP Stopped a Healthcare Breach with CyberQP

Proactive defense starts with no standing access. CyberQP gives IT Teams enterprise-grade protection that’s simple, automated, and designed for real-world threats.

When Healthcare Data Is the Target, Standing Privileges Make You Vulnerable.

Cybercriminals know that unrestricted admin access is the easiest way to breach high-value environments like healthcare networks. One MSP found out just how quickly things can go wrong and how QGuard stopped an attack in its tracks.

Our case study shows how Zero Standing Privilege, real-time detection, and HIPAA-ready controls helped secure 2,000+ endpoints and prevent a devastating breach.

Healthcare data breach

How This MSP Secured Healthcare Clients with CyberQP

To protect high-risk healthcare environments, this MSP needed to close gaps created by standing admin privileges. They implemented CyberQP’s QGuard to reduce attack surfaces and make admin accounts a moving target for attackers.

Just months after deploying QGuard, a cybercriminal used compromised credentials to access a healthcare client’s system. QGuard detected abnormal activity instantly. Within 30 minutes, the attacker was locked out and patient data remained secure. 

Healthcare clients need both stronger security and HIPAA-ready compliance. CyberQP delivers audit-ready controls mapped to HIPAA and backed by SOC 2 Type 2 certification. The MSP could now secure privileged access while simplifying regulatory requirements for their clients.

Take Proactive Security to the Next Level

CyberQP
The Channel Company: MES Fall 2025

The Channel Company: MES Fall 2025

TRADESHOW

The Channel Company: MES Fall 2025

Septemeber 14-16, 2025

JW Marriott San Antonio
23808 Resort Parkway
San Antonio, TX 78261

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What to Expect From This Event

Strategic insights and leadership content:
Participate in keynote presentations and breakout sessions covering cloud, automation, cybersecurity trends, and midmarket IT strategies.

Peer-to-peer engagement:
In-boardroom discussions and intimate peer groups foster real-world dialogue and long-term relationships among midmarket IT leaders and solution providers.

Meet CyberQP and discover our newest solutions:
Learn how CyberQP is helping IT Teams elevate privileged access security with Zero Trust controls, plus sneak previews of our latest platform enhancements like Audit Mode and Global Automatic Imports.

Event Organizer Details

The Channel Company is recognized as a premier host of industry-leading IT and channel ecosystem events. Through its MES (Midsize Enterprise Summit) and Computing brands, it delivers world-class forums designed specifically for midmarket IT professionals.

Event Booth Giveaway:

Sign up here to win a bottle of whiskey on us! (You must be present at the CyberQP booth #214 to win)

    CyberQP

    Already a Partner?

    CyberQP partners are equipped with their very own Channel Account Manager to ensure that you are optimized and using our solutions to their full capabilities. We offer onboarding, re-implementation, technical support and MDF programs. Schedule some time with your dedicated Partner Success Manager below.

    The $16 Billion Wake-Up Call: Why Stale Accounts Are a Silent Threat to Your Helpdesk

    The $16 Billion Wake-Up Call: Why Stale Accounts Are a Silent Threat to Your Helpdesk

    On June 19, 2025, Forbes reported a staggering breach. Over 16 billion compromised credentials from major platforms, including Apple, Google, and Facebook, are now exposed on the dark web. This acts as a huge wake up call for security teams. If you’re relying on static credentials and dormant accounts to manage helpdesk access, you’re already behind the curve.

    This incident is being recognized as a national public data breach, underscoring how high the stakes really are. While the headlines focus on end-user password leaks, there’s a less obvious but equally dangerous issue for IT teams: stale accounts. These are dormant user or technician accounts with lingering permissions. They provide an open invitation for attackers and result in a nightmare for compliance.

    Stale Accounts and How They Lead to Compromised Credentials

    Stale accounts are user or admin accounts that are no longer in active use but haven’t been decommissioned. In a helpdesk environment, they often result from staff turnover, role changes, or temporary access granted for a specific task but never revoked.

    These accounts often:

    • Retain elevated privileges.
    • Use reused or weak passwords.
    • Bypass standard MFA protocols.
    • Remain invisible in manual audits.

    The longer they exist, the greater the attack surface—and the more likely they are to be exploited in breaches involving compromised credentials or massive password leaks.

    PAM: The Frontline Defense Against Dormant Access Risk

    Privileged Access Management (PAM) is no longer a luxury reserved for large enterprises. As helpdesks become the frontline of cyber defense, implementing PAM has become essential. Without it, IT teams risk leaving privileged access unchecked, exposing the organization to unnecessary vulnerabilities. CyberQP’s PAM solution was purpose-built for helpdesk environments, offering just-in-time access that automatically expires when it’s no longer needed.

    With no standing privileges, every access request is verified, logged, and time-bound, giving IT teams full visibility and control. This proactive approach eliminates dormant accounts and the security gaps they create. By embedding Zero Trust into every access flow, CyberQP helps organizations close the doors that password leaks and compromised credentials would otherwise pry open.

    Compliance Doesn’t Tolerate Stale Accounts

    Modern compliance frameworks, like SOC 2, HIPAA, and cyber insurance policies, demand clear proof of least privilege and thorough access auditing, both of which are undermined by stale accounts.

    CyberQP helps organizations meet these standards with automated access expiration tied to user sessions, detailed audit trails for every privileged action, and built-in identity verification before access is granted.

    Your compliance officer will thank you, and so will your insurer when your organization stays off the next national public data breach report.

    Tool Consolidation: Do More with Less

    Many IT teams still rely on a patchwork of manual processes, outdated scripts, or generic admin tools to handle user permissions. That leads to:

    • Inconsistent offboarding
    • Overprivileged technician accounts
    • Increased shadow IT

    CyberQP consolidates access control into a single, streamlined platform—purpose-built for MSPs, IT teams, and helpdesks that need power without complexity.

    It’s Not Just Risk, It’s Reputation

    Security isn’t just about locking down access. It’s about maintaining trust. When a stale account is exploited, the damage ripples across your organization, eroding customer trust if sensitive data is exposed, undermining internal confidence in IT’s ability to protect, and straining vendor relationships when compliance violations occur. 

    Whether the breach stems from compromised credentials or a widespread password leak, PAM serves as your proactive shield, demonstrating to stakeholders that you’re not only aware of the risks, you’re actively staying ahead of them.

    Empowering Access, Redefining Privilege

    CyberQP’s mission is to empower IT teams with secure, auditable, and user-friendly access workflows. We help you eliminate identity and privileged access security risks without adding friction. 

    Our credibility and credentials speak for themselves:

    • SOC 2 Type 2 certified
    • Identity verification, baked into every session
    • Scalable for small IT teams and growing enterprises alike

    We’re not just solving for today. We’re future-proofing your access control strategy.

    Don’t Wait for the Breach

    The next national public data breach is already happening somewhere. The only question is: Will your helpdesk be part of the headline? Make the smart move. Reduce risk, improve compliance, and modernize your access workflows today.

    Learn how CyberQP helps eliminate stale account risk with Zero Trust Helpdesk Security. Request a demo today.

    Supercharging your Helpdesk: The HaloPSA Integration

    Supercharging your Helpdesk: The HaloPSA Integration

    ON-DEMAND webinar

    Supercharging your Helpdesk: The HaloPSA Integration

    About this Webinar

    Today’s IT service providers face a major talent shortage. At the same time, they’re also facing a rapidly evolving cyber threat landscape, and more sophisticated threat actors, looking for inexperienced technicians that will accidentally get them the privileged access they need to breach an organization.

    So how can today’s help desks prevent impersonation attempts without limiting their productivity?

    That’s why CyberQP has partnered with HaloPSA to mitigate risks associated with social engineering attacks, using an integration that brings CyberQP’s leading customer workforce verification to the HaloPSA dashboard and minimizes the amount of context-switching a tech has to do.

    Event Details:

    Original Air Date:

    Location: Virtual/On-Demand

    Meet our Speakers

    Neil Shrestha Birtch

    Neil Shrestha-Birtch

    Product Owner

    michael garrity

    Michael Garrity

    Manager of Sales & Success Engineering

    stephen tomecko

    Stephan Tomecko

    Manager of Partner Success

    Don't Miss Out!

    MSP Incident Insights

    MSP Incident Insights

    e-book

    MSP Incident Insights

    Gain valuable knowledge on the identity-centric threats we covered and trends we observed in the cybersecurity landscape over the last year.

    Just Released: An In-Depth Look at Identity-Based Threats for MSPs

    Cyber criminals have evolved beyond simply targeting endpoints, servers, networks, or your cloud environments. Are you prepared to face these sophisticated threats?

    We’ve collected insights from industry experts and vendors across the channel to help readers understand the exponential rise of identity-centric threats in the SMB cybersecurity landscape, the role MSPs play by securing SMBs in the face of challenging economic conditions, and opportunities for growth.

    MSP Incident Insights

    Privilege Escalation Vulnerabilities

    95% of Cybersecurity Incidents Involve Social Engineering.

    As threat actors create more elaborate phishing pages and integrate AI into their attacks, IT Technicians and security analysts will need to adopt verification technology that can deter these impersonators calling helpdesks and support systems.

    MSP Statistics

    Did you know?

    Privilege escalation vulnerabilities remain the #1 type of vulnerability in Microsoft devices and software -BeyondTrust and GovInsider.

    Discover why MSPs and IT teams of all sizes should be prepared to implement privilege access controls and begin following the principle of Least Standing Privilege.

    MSP Statistics

    Phishing Attacks Are Growing More Sophisticated

    On October 29th, 2024, Microsoft issued reports on Russian state-sponsored threat actors sending highly targeted spear-phishing emails to thousands of targets based in the government and other sectors. In these campaigns, the malicious actors impersonated Microsoft employees and created social engineering lures based on AWS.

    MSP Statistics

    Inform Your 2025 Strategy. Download the eBook today.

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      Partner with CyberQP for an all in one PAM, EUAM, and Identity Verification solution. Driven by our commitment to give IT professionals tools that help them stay ahead, we have expanded our capabilities to close the gaps attackers look for.

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