How Modern MSPs Simplify Onboarding of New Customers

How Modern MSPs Simplify Onboarding of New Customers

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How Modern MSPs Simplify Onboarding of New Customers

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Simplifying Security with Password Rotation Policies

We’re thrilled to announce a powerful new feature in our Privilege Access Management (PAM) Platform at CyberQP—Password Rotation Policies. This innovation is designed for Managed Service Providers (MSPs) handling privileged account security, especially those managing dozens, hundreds, or even thousands of clients. With CyberQP’s Password Rotation Policies, MSPs can define, manage, and apply password rotation settings across multiple customers from a single dashboard. No more setting up rotation rules individually—now, you can create a policy once and apply it globally.

 

Simplify Onboarding

Why This Matters for MSPs

Save Time & Reduce Manual Work

  1. MSPs can now set it and forget it—define rotation rules once and apply them to multiple customers automatically.
  2. Enhanced Security: With global rotation policies in place, you can ensure that every account adheres to the latest security standards, minimizing vulnerabilities across your client base.
  3. Regulatory Compliance: Many industries require strict compliance with security protocols. Implementing standardized password policies can help you meet these regulations efficiently.
  4. Reduced Risk of Human Error: By standardizing password settings across multiple customers, you minimize the likelihood of inconsistencies and human mistakes that can lead to security breaches.

 

Key Features of Password Rotation Policies

  1. Global Rotation Policies

    MSPs can now create global rotation policies for admin and service accounts. This feature allows you to establish a uniform password rotation schedule that can be applied to multiple customers in just a few clicks, streamlining your management process.

  2. Default Policy for New Customers

    Setting a default policy ensures that every new customer account created in CyberQP automatically adheres to your established security standards. This proactive approach simplifies onboarding and strengthens security from the outset.

  3. Standardization Across Customers

    By defining consistent rotation settings, you can maintain high security levels across your entire customer base. This uniformity reduces the risk of discrepancies and ensures that every account remains protected.

  4. Streamlined Management for Large MSPs

    For MSPs juggling dozens, hundreds or even thousands of customers, this feature is a game-changer. It allows for efficient password management, freeing up your team to focus on delivering exceptional service and support to your clients.

 

Empowering Your Team

Permissions for managing Password Rotation Policies are limited to admin roles on the QGuard plan, ensuring that only authorized personnel can implement and modify settings. This additional layer of security helps you maintain control over critical account management functions.

 

Why Choose CyberQP?

The introduction of Password Rotation Policies on CyberQP marks a significant advancement in account security and operational efficiency for MSPs. By centralizing control over password settings, we empower you to safeguard your customers’ accounts while simplifying your operational processes. 

Are you ready to elevate your security practices and streamline your account management? Log into your CyberQP account today and implement Password Rotation Policies across your customer base! 

For more information, reach out to our support team or visit our documentation. Together, let’s secure the future of your clients and your business. 

Stay secure and happy managing! 

— 

CyberQP redefines help desk security through privileged access management, help desk verification, and user privilege elevation. We empower MSPs and IT professionals to eliminate standing privilege risks, enforce compliance, and streamline operations. Committed to “Empowering Access, Redefining Privilege,” CyberQP protects accounts, credentials, and identity verification with innovative, efficient solutions. Learn more at https://cyberqp.com/tours/ 

 

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How Privileged Access Management (PAM) Protects Against Breaches

How Privileged Access Management (PAM) Protects Against Breaches

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How Privileged Access Management (PAM) Protects Against Breaches

February 26, 2025

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MSPs manage IT infrastructure for multiple clients, often controlling hundreds—or even thousands—of administrative accounts per customer. With each technician requiring access to critical systems, MSPs frequently rely on shared credentials, creating a massive security risk. If a single account is compromised, it can serve as a gateway for cybercriminals to access an entire network, leading to devastating breaches. 
 
Recent data shows that cyberattacks are becoming more frequent and more sophisticated, making it essential for MSPs to implement strong security measures. CyberQP’s Privileged Access Management (PAM) solutions play a vital role in this defense strategy. 

Alarming Statistics

The rise in security breaches is troubling, especially for organizations that rely on MSPs for IT security. We’ve collected insights from industry experts and vendors across the channel. Here are some key statistics to consider: 

  • Cyberattacks have surged by 50% over the past year, with the financial sector being a primary target.
  • Data breaches now cost businesses an average of $4.35 million, a number that keeps climbing.
  • 80% of breaches involve compromised credentials, highlighting the urgent need for strong access controls.

These figures underscore the pressing need for organizations to improve their cybersecurity practices, and MSPs are in a prime position to lead this effort. 

The Role of CyberQP PAM

CyberQP’s PAM solutions enable MSPs to manage and secure privileged accounts, which are often prime targets for attackers. Here’s how CyberQP can enhance your service offerings: 

1. Least Privilege Access 

CyberQP promotes the principle of least privilege, granting users only the access they need to do their jobs. This approach reduces the risk of unauthorized access and limits potential damage from compromised accounts, giving your clients peace of mind. 

2. Real-Time Monitoring and Alerts 

With CyberQP, you can provide real-time monitoring of privileged account activity. This feature allows organizations to quickly identify and respond to suspicious behavior, preventing breaches from escalating and ensuring that clients feel secure. 

3. Strong Authentication Methods 

Since 80% of breaches are linked to compromised credentials, robust authentication is critical. CyberQP integrates multi-factor authentication (MFA) to ensure that only authorized users can access sensitive systems, adding an important layer of security. 

4. Automated Password Management 

Weak passwords are a common vulnerability. CyberQP automates password management, enforcing strong password policies and regular updates. This helps defend against attacks that exploit weak or reused passwords, which is essential for maintaining client trust. 

5. Detailed Audit Trails 

CyberQP’s PAM solutions create comprehensive logs of all privileged account activity. These audit trails are invaluable for compliance and assist in investigating security incidents. They also help organizations easily adhere to regulations, reinforcing their overall security. 

The Increasing Demand for PAM in 2025

Paul Redding began his career as the CEO of an MSP specializing in clients from highly regulated industries such as healthcare and US Department of Defense supply chain. Following his exit, Paul reemerged as a prominent thought leader and passionate advocate in the IT channel. Leveraging his extensive experience helping organizations navigate and maintain cybersecurity compliance, Paul now collaborates with partners worldwide to help them implement top-tier security practices, streamline support processes by eliminating repetitive tasks, and foster deeper, more profitable client relationships.

Paul Redding

Paul Redding

SVP, Channel Marketing and Community

Paul Redding began his career as the CEO of an MSP specializing in clients from highly regulated industries such as healthcare and US Department of Defense supply chain. Following his exit, Paul reemerged as a prominent thought leader and passionate advocate in the IT channel. Leveraging his extensive experience helping organizations navigate and maintain cybersecurity compliance, Paul now collaborates with partners worldwide to help them implement top-tier security practices, streamline support processes by eliminating repetitive tasks, and foster deeper, more profitable client relationships.

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How Modern MSPs Simplify Onboarding of New Customers

Feature Update: Introducing Granular SSO Controls

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Feature Update: Introducing Granular SSO Controls

January 20, 2025

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Welcome back to CyberQP’s first Product Update of the year! Our Engineering teams have been hard at work across the holiday season, completing 39 platform and feature enhancements since our last update. This includes several updates to enhance partner security and address bugs.

We’ll be recapping these updates and recognize some of the partners that contributed to these enhancements for the whole CyberQP community.

Support Co-Managed IT and Temporary Staff with SSO Enforcement & Exemptions

As a cybersecurity company, we’ve always taken our partner security seriously.

Our Product and InfoSec teams follow a secure software development lifecycle and partner on penetration tests on major releases. We’ve also supported SSO logins to the CyberQP console since the company’s early days (and introduced mandatory MFA for non SSO-integrated clients).

But we’ve always known that security doesn’t have a “one-size-fits-all” solution. We had partners come to us because they were dealing with M&A, using third-party help desk services, or even offering co-managed IT, saying “I get that SSO is important, but I need to get some folks into CyberQP without constantly adding and removing them from my SSO directory.”

We heard you (yes, all 103 of you!) and that’s why we’re excited to announce that you can now support those co-managed contacts and third-party helpdesk techs with CyberQP – you’ll be able to provision an SSO exemption so they can choose to log in with a username, password, and MFA instead.

Securing Access to Your Team’s Admin Accounts

We’re proud to be offering the SSO enforcement experience our partners need to secure the keys to our partners’ kingdoms – their admin privileges. Our mission is to offer MSPs security with the flexibility they need to stay efficient. With this release, we believe we’ve made a massive step forward in making it easy to provision and manage privileged access, while still helping our partners save time from manually maintaining and monitoring this access themselves.

If you’re ready to get started, you can access setup instructions (and learn about some of the other steps we’re taking to secure your CyberQP deployment) at the CyberQP Knowledge Base.

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MSP Fireside Chat: Compliance in the New Year

MSP Fireside Chat: Compliance in the New Year

ON-DEMAND webinar

MSP Fireside Chat: Compliance in the New Year

About this Webinar

As the regulatory landscape evolves, MSPs are under growing pressure to meet increasingly complex compliance demands. But what does this mean for your business? Tune in while industry experts unpack the latest compliance demands.

 

 

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Original Air Date:

Location: Virtual/On-Demand

Meet our Speakers

Paul Redding CyberQP

Paul Redding

SVP of Channel, CyberQ

Brian Milbier

Brian Milbier

VP, InfoSec & Compliance, CyberQP

Adam Evans

Adam Evans

Compliance Officer, Axiom

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How Privileged Access Management (PAM) Protects Against Breaches

How MSPs Can Secure Their Technicians and Manage Tier 1 Tickets with Their PSA 

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How MSPs Can Secure Their Technicians and Manage Tier 1 Tickets with Their PSA 

December 17, 2024

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Today, Managed Service Providers (MSPs) play a crucial role in not only keeping their clients online, but also keeping them secure.  

However, a challenge emerges when service managers need to delegate admin access to Tier 1 technicians. How can they empower their help desk to resolve manual issues or basic tickets like password resets or account unlocks, without over-provisioning access that could pose a risk in the hands of less experienced employees?  

That’s where an MSP’s Professional Services Automation (PSA) and ticketing system comes into play. While PSAs are most commonly known for streamlining workflows like ticketing and invoicing, security and IT solutions ideally can integrate with these platforms to enhance an MSP’s security posture.  

Achieve Least Privileges for Technicians with Your PSA and CyberQP 

Rather than provision persistent administrator access per technician through Microsoft, operating within a secure dashboard or PSA ticket enables Tier 1 technicians to resolve tickets without issuing new admin privileges. This minimizes the risk of exposure to phishing attempts and unauthorized access. 

Moreover, many PSAs take steps to secure their platforms and ensure that all information stored in MSP tenants is protected. For example, CyberQP partners with HaloPSA, which hosts their data in AWS for security and compliance purposes and aligins with the Cyber Essentials Framework. 

[CYBERQP BANNER AD: Secure by Design. See how CyberQP aligns with the Cyber Essentials Framework.]  

By choosing a PSA that offers capabilities without extending privileges, and ensures end user security, MSPs and help desks can protect sensitive data and instill confidence in clients who prioritize security. 

Drive Greater Efficiency by Empowering Non-Technical Staff 

Moreover, ideal PSA integrations will not only augment MSP security, but also support technician efficiency by eliminating manual tasks. For example, a robust PSA integration might eliminate manual ticket notes by offering automated documentation of actions a cybersecurity solution takes (such as identity verification or account unlocks, etc.) or automatically syncing changed passwords to an environment like Active Directory.  

This enables technicians to achieve lower ticket resolution times, giving service delivery managers leeway to allocate resources and invest in what they need. 

However, the benefits of integrating your cybersecurity tools with your PSA dashboard don’t just extend to your technicians. Ideally, administrative staff should be able to step in to help with ticket overflows, and it should be easy for them to take automated actions and offer detailed instructions to customers or users as needed, reducing technician workloads and streamlining tedious workflows. 

See Why Help Desks Partner with CyberQP  

MSPs must make the most with the technology they have. CyberQP Help Desk Security Automation is designed to fill the security and efficiency gaps help desks face today. With QDesk, Tier 1 technicians and non-technical staff can complete simple tasks that disrupt technician workflows, all while minimizing privileged access to Active Directory, Entra ID, or local admin accounts. 

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