Password reset tickets amount to 20-30% of all help desk support tickets and cost up to $75 per incident! The right password reset tool will put the power to get back online in an end user’s hands and use modern security measures (such as biometric authentication) to eliminate frustrating phone calls and deter impersonation attacks. Moreover, a self-service experience will enable MSPs to resolve password reset tickets ten times faster.

Despite (or perhaps because) of the challenges SMB customers face today, IT Businesses are growing steadily in the face of economic headwinds. Researchers believe that these businesses that have survived and thrived in this landscape demonstrated flexibility and ability to drive efficiency with their offering, whether by offering co-managed IT for their clients or by adopting more flexible payment terms.

We project that IT Teams that focus on optimizing their ROI from their existing solutions with automations or integrations between existing tools will be more prepared to assess their cyber risks and prepare for changes to compliance frameworks or best practices. Specifically, we project that teams with the technology to manage privileged access without expanding attack surfaces will be best-positioned

On October 29th, 2024, Microsoft issued reports on Russian state-sponsored threat actors sending highly targeted spear-phishing emails to thousands of targets based in the government and other sectors. In these campaigns, the malicious actors impersonated Microsoft employees and created social engineering lures based on AWS.

Privileged Access Management solutions will help you limit access to sensitive information, keeping the number of security risks as low as possible and minimizing your attack surfaces.

This requirement calls for security measures to safeguard CUI and only grant access to authorize users, which specifically calls for identity verification before granting access to an organization’s digital environments or devices.