Introducing End-User Elevation: Smarter, Automated Endpoint Privilege Management

by Jim Jessup | Apr 4, 2025 | Blog Posts, Product Release

We’re excited to unveil End-User Elevation, the next evolution in Endpoint Privilege Management. This powerful update takes security and efficiency to the next level by introducing automated privilege elevation approvals—allowing MSPs and IT Professionals to enforce strict security policies without slowing down end-users or overburdening technicians.

Why does this matter? Managing local admin rights has always been a balancing act between security and productivity. End-User Elevation V1 simplified privilege elevation by providing an easy way for end-users to request access and technicians to approve or deny requests. End-User Elevation eliminates the need for manual approvals for trusted applications, allowing end-users to install and run authorized software without waiting for IT intervention. This streamlines workflows, reduces ticket volume, and fortifies security against unauthorized software installations.

How End-User Elevation Works

With End-User Elevation, IT Professionals can create smart elevation policies that automatically approve privilege requests based on specific security conditions. These conditions include verifying software publishers, checking file paths, ensuring a secure file hash match, and much more. This ensures only trusted applications are granted elevated privileges—without requiring technician intervention.

For example, you can create a policy that allows accounting team members to install or update QuickBooks (as long as it’s verified as published by Intuit) but blocks unauthorized installers from unknown sources. The result? A seamless end-user experience that enhances security without creating unnecessary IT overhead.

Take a Self-Guided Tour

Real-World Benefits for Helpdesks

Stronger Endpoint Security Without Sacrificing Productivity: By implementing automated privilege elevation rules, MSPs and IT Professionals can enforce strict security controls while allowing users to perform essential tasks without disruption. No more back-and-forth approvals for common applications—only verified software gets through.

Fewer Tickets, More Efficiency: Manual approvals take time, and technicians are often bogged down with routine elevation requests. With End-User Elevation handling trusted applications automatically, helpdesks can reduce support tickets and free up technicians to focus on higher-value tasks.

Tailored Access for Every Customer: Every client has different needs. Healthcare organizations might require automatic elevation for EMR software, while legal firms need access to case management tools. End-User Elevation enables custom elevation policies for each customer—ensuring that only the right applications get privileged access.

Granular Control Over Privileged Access: Instead of granting full admin rights, IT can define exactly what applications, processes, and system settings users can access. Policies can be applied at a customer-wide level or for specific users, providing flexibility based on security and compliance requirements.

Logical Privileged Access

When an end-user runs an application requiring elevated privileges, End-User Elevation automatically checks the request against defined policies.

✅ If the request matches an approved policy, the application runs seamlessly.

❌ If the request doesn’t match, the user is prompted to submit a request for technician approval.

For one-off or temporary use cases, technicians retain full control to manually approve privilege elevation requests, ensuring flexibility without compromising security.

What’s Next? Upcoming Enhancements

We’re just getting started! Future updates will bring even more value to End-User Elevation, including:

🔹 PSA Integrations (ConnectWise Manage, Halo, Autotask) – Automatically log elevation requests as tickets in PSA systems for streamlined tracking and auditing.

🔹 Mobile Approvals via QTech App – Technicians will be able to approve or deny elevation requests instantly via push notifications on their mobile devices via QTech app.

🔹 Approval Workflows Inside PSA Tickets – Technicians will be able to manage privilege approvals directly within PSA platforms, reducing context switching and improving efficiency.

End-User Elevation makes privilege management smarter, more secure, and more efficient than ever before. Ready to take it for a spin?

📅 Book a demo to see End-User Elevation in action

🤝 Already a CyberQP partner? Contact your account manager to activate your free trial of End-User Elevation today!

Introducing The Future of Zero Trust Helpdesk Security: Meet the Comprehensive CyberQP Platform

by Jim Jessup | Mar 28, 2025 | Blog Posts

When I heard this, I knew immediately how excited this one is going to make many of our partners. CyberQP has just launched its game-changing Zero Trust Helpdesk Security Platform, designed to tackle one of the biggest challenges in IT security: managing all the layers of privileged and end-user access without the headache.

Let’s face it: cyber threats are getting smarter. Bad actors today are using sophisticated social engineering attacks like Vishing and impersonation to circumvent traditional cybersecurity tools. But with CyberQP’s platform, companies can lock down access, boost productivity, and rest easier knowing their systems are secure.

A Powerful Duo: QGuard + QDesk

At the heart of this new platform are two powerful tools: QGuard and QDesk.

QGuard is your go-to solution for Privileged Access Management (PAM). It eliminates standing privileges, reduces the risk of credential-based attacks, and ensures technicians get only the access they need—when they need it. No more passwords to steal or stale admin accounts floating around.

QDesk takes End-User Access Management (EUAM) to the next level. It simplifies identity verification, manages password resets, and streamlines secure access for end users. Best part? It integrates seamlessly with your existing PSA tools like ConnectWise and Autotask.

End-User Elevation: A Game Changer

We get it—sometimes end users need admin access to get their jobs done. But granting full, unrestricted access? That’s a risk no one wants to take. That’s where End-User Elevation comes in. With this new feature, end users can request time-limited, process-based admin access that’s automatically revoked once they’re done. Technicians can approve just the applications or installations that require elevation, keeping security intact.

Auto Approval Rules Engine: Customize automatic approvals for trusted applications.
Process-Based Elevation: Approve only what’s necessary without exposing the whole system.
Audit Logs: Maintain complete visibility with detailed records of all elevation requests.

Take a Tour

Why Zero Trust Matters

The CyberQP platform is built with Zero Trust principles at its core. That means no one is trusted by default—every request is verified, every action is logged, and access is always limited to the bare minimum required.

This approach drastically reduces the attack surface, preventing ransomware attacks, credential theft, and other malicious activities.

See It In Action

Ready to experience a more secure, efficient helpdesk? CyberQP’s Zero Trust Helpdesk Security Platform is available now. Say goodbye to standing privileges and hello to smarter, safer access management.

Book a Demo and see how we’re redefining privilege management.

CyberQP redefines Zero Trust Helpdesk Security with leading-edge Privileged Access Management (PAM) and End-User Access Management (EUAM) solutions. Our platform enables secure elevated access for both technicians and end users, along with robust self-serve and identity verification capabilities. Backed by SOC 2 Type 2 certification, we empower IT professionals to eliminate identity and privileged access security risks, enforce compliance, and enhance operational efficiency. Our mission is simple: “Empowering Access, Redefining Privilege” for help desks around the globe. To learn more visit: https://cyberqp.com/tours

How Passwordless JIT Helps IT and Security Professionals Meet Cyber Insurance Requirements

by Jim Jessup | Mar 27, 2025 | White Papers

WHITE PAPER

How Passwordless JIT Helps IT and Security Professionals Meet Cyber Insurance Requirements

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Cyber Insurance Requirements Have Changed for your Security and IT Teams

When the CyberQP team analyzed publicly available cyber insurance eligibility questionnaires, we saw that cyber insurance providers aren’t just asking for traditional Identity and Access Management (IAM) or Privileged Access Management (PAM) solutions in a business’ security program anymore. Here’s what we found…

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How the CyberQP Platform Follows Least Privileges

Credential Stuffing Attacks

When a threat actor launches a credential stuffing attack, MSPs can use QGuard Pro to reduce or eliminate the amount of time a privileged account is vulnerable for, with rotating credentials, Just-in-Time access, and Passwordless MFA logins.

Malware and Ransomware

Malware and ransomware variants frequently target Active Directory and privileged accounts. By limiting privileged access, QGuard Pro limits the amount of lateral movement a threat actor can potentially take during an incident.

Insider Threats

How IT and Security Teams Can Build A PAM Strategy:

CyberQP is prepared to help MSPs and help desks meet these cyber insurance requirements, prepare for discussions with cyber insurance providers, and have conversations about why their end users need to adopt proactive security measures. Using QGuard Pro, CyberQP Partners can issue unique Just-in-Time accounts per technician to replace persistent admin accounts and only offer privileged access when a technician needs it.

MSPs can also go one step further with Passwordless JIT Access for Technicians, which enables MSPs to secure their endpoints and servers by adding a dedicated MFA challenge and eliminating password interactions. Achieve a competitive edge in compliance management. Technicians can also use the CyberQP dashboard to enforce a culture of accountability with clean audit logs.

Are You Ready To Reduce Your Attack Surfaces?

The Security Automation Blueprint for MSPs

by Jim Jessup | Mar 27, 2025 | eBooks

e-book

The Security Automation Blueprint for MSPs

Are manual account lockout and password reset tickets your kryptonite? Become a ticket resolution speedster without compromising your help desk’s cybersecurity, powered by CyberQP.

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Prevent Cyber Threats in Less Than 30 Seconds

Impersonators and fraudsters are today’s supervillains. Transform your technicians into MSP superheroes with CyberQP’s MSP Security Automation Blueprint!

You’ll learn how help desks like yours use Customer Workforce Verification to deter modern social engineering techniques and impersonation attempts.

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Empower End Users with Password Resets

Securing a Hybrid Work Environment

As hybrid work and Work From Anywhere policies become the norm, SMBs are no longer solely reliant on a local pool of talent. With the ability to hire professionals from the global talent pool, MSPs and SMBs may end up working with people that they’ve never met in person. Moreover, as both an MSP and their clients grow, and as employees come and go, it can be difficult for your technicians to parse through which requests are legitimate

Did you know?

Password reset tickets amount to 20-30% of all help desk support tickets and cost up to $75 per incident! The right password reset tool will put the power to get back online in an end user’s hands and use modern security measures (such as biometric authentication) to eliminate frustrating phone calls and deter impersonation attacks. Moreover, a self-service experience will enable MSPs to resolve password reset tickets ten times faster.

Mitigate your Security Risks Today!

The Privileged Access Management Landscape for MSPs

by Jim Jessup | Mar 26, 2025 | eBooks

e-book

The Privileged Access Management Landscape for MSPs

We’ve compiled findings from research reports and industry experts across the cyber landscape to provide in-depth insights and analyses on the current state of the privileged access management landscape, and how MSPs can scale their cybersecurity programs with a growing business.

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SMB Cybersecurity Landscape

With EDR, XDR, and MDR solutions becoming the norm, threat actors evolved beyond the traditional attack surfaces of compromising specific endpoints, servers, or cloud workloads. While these attacks haven’t stopped (ransomware and business email compromise remain the two leading attack vectors, according to NetDiligence), cyber criminals have expanded their focus to a more vulnerable attack sector: compromised, stale, and reused credentials

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Key Findings and Takeaways

The Cyber Landscape is Growing Exponentially

Despite (or perhaps because) of the challenges SMB customers face today, IT Businesses are growing steadily in the face of economic headwinds. Researchers believe that these businesses that have survived and thrived in this landscape demonstrated flexibility and ability to drive efficiency with their offering, whether by offering co-managed IT for their clients or by adopting more flexible payment terms.

Privileged Access, Identity, & Recommendations

We project that IT Teams that focus on optimizing their ROI from their existing solutions with automations or integrations between existing tools will be more prepared to assess their cyber risks and prepare for changes to compliance frameworks or best practices. Specifically, we project that teams with the technology to manage privileged access without expanding attack surfaces will be best-positioned

Unlock key insights into PAM for IT Professionals, download now!

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