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IT Glue Integration FAQ

  • Integrations
  • QGuard

How does CyberQP match Active Directory and Office 365 accounts to IT Glue password entries?

CyberQP provides three different methods to match Active Directory and Office 365 accounts to IT Glue password entries.

  • Automatic matching to existing password entries
  • Automatically creating new password entries and matching
  • Manual matching existing password entries  

Can CyberQP update end-user account passwords in IT Glue?

Yes, CyberQP can update end-user account passwords that are accessible in both IT Glue and My Glue. Although updating end-user account passwords in IT Glue / My Glue is not mandatory.

Are passwords updated by CyberQP accessible with My Glue?

Yes, passwords entries updated by CyberQP are accessible by the My Glue web and mobile app.

Can CyberQP reset an Active Directory and Office 365 password when it’s changed in IT Glue?

Yes, you can setup an IT Glue work flow trigger to detect password changes in IT Glue and have them reset in Active Directory or Office 365 using CyberQP.

Can CyberQP detect when a password is reset on an Active Directory domain controller?

Yes, CyberQP uses a password filter on the Active Directory domain controller to detect when passwords are reset so it can update the password entry in IT Glue.

Can CyberQP detect if a password is reset on a domain joined workstation or member server?

Yes, the CyberQP agent password filter will detect password changes from domain joined workstations and member servers and update the password in IT Glue immediately after.

Does CyberQP support the rotation of Windows service accounts and scheduled tasks?

Yes, CyberQP can rotate Windows service account and scheduled tasks passwords. The system will detect which Windows services and scheduled tasks that are using accounts that were rotated and update the Windows Service including restarting the service after and updating the password in the scheduled task.

What IT Glue plan is required to integrate with CyberQP?

Since CyberQP leverages the IT Glue API the Enterprise plan is required to use the integration with CyberQP.

Can I match an IT Glue organization to more than one CyberQP customer?

Yes, you can match an IT Glue organization to as many customers in CyberQP as required.

Can I schedule a rotation of my privileged Active Directory and Office 365 accounts with CyberQP?

Yes, CyberQP allows you to rotate passwords for both your privileged Active Directory and Office 365 accounts.

Can I rotate all my privileged account passwords when a tech quits or is laid off?

Yes, you can either set your passwords to rotate daily or you can run an on-demand rotation of your passwords at any time.

Does CyberQP support IT Glue password folders?

CyberQP supports updating passwords for password entries in any password folder.

Does CyberQP support password stored in the IT Glue Vault?

No, CyberQP leverages the IT Glue API and passwords added to the IT Glue Vault cannot be read or updated via the API.